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2 Orland Square Dr Reviews
Read reviews from customers who used our services at 2 Orland Square Dr
Total reviews
274
Average Rating
4.5/5
Could not understand the technician half the time
Antonio C,
Customer service response - We apologize for the communication issues, Antonio. Thank you for your feedback, and we'll work on improving our communication with customers.
Sears Home Services on 1765938364314
Tech was very good but didn't call at 8am when service was scheduled. I had to complain at noon when I hadn't heard from tech between 8 and noon. Thinking about eliminating Cinch Service.
Elizabeth P,
Customer service response - We're glad to hear the tech was good, Elizabeth, but we apologize for the lack of communication. Thank you for your feedback, and we'll work on improving our scheduling and notification process.
Sears Home Services on 1761611362635
Technician Eric R. is great! Always efficient. He makes dealing with Sears tolerable. Sears is terrible at overscheduling and canceling appointments, after having customers wait an 8 hour appointment window (ie, window is 8a-5p and appointment isn't canceled until 5:02p).
Nerlene D,
Quick repair in installing my dryers motor. Technicians just need a better hygiene especially since they’re going inside peoples houses.
M. P,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback regarding the technicians' hygiene and will address this issue to ensure a better experience for our customers.
Sears Home Services on 1705460257687
Luis was very nice but also did not dig into the unit to find out what was actually wrong with it. I received the diagnosis and a $740 estimate for a part replacement that I know was not an issue. I declined the service paid the diagnosis. I took apart the unit and found out the lines were dirty. A little cleaning and we were up and running. I like honesty not guessing. Wasted $130 for nothing
Val D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775436215307
The experience was great from the beginning to the end from the standpoint of service. Where I feel the fail was, or better the "CRIME", I needed a part for my oven that was $67, and "installation" that took all of 6 minutes... was $312!!!! My total expense to replace the bottom element in my oven was $388! Service/Technician FIVE STARS LABOR CHARGE OF $312 for installation.... ROBBERY!!! Bottom line.... my LAST SEARS HOME SERVICE USE after 23 years of ONLY USING SEARS!
Tom M,
Customer service response - Thank you for taking the time to bring this to our attention, Tom. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707405058112
Damien had opened the dryer , removed the drum and attempted to replace the belt, but it was popping up. He called Choice Home Warranty and updated them it was physically damaged, and he could not repair. Choice send an email saying that the unit was physically damaged so they cannot reimburse me any compensation. I called Damien several times and left voice messages, to find out what he had reported to Choice. But he never returned my calls.We have never touched the dryer, he is the one who opened it, and since could not fix, he reported physically damaged. There is no way we can physically damage. I did not like his responsiveness.
Santosh D,
The service today was was OK, but leading up to the service that I received today. I had 2 appointments where no repair person showed.This was an inconvenience because I had to spend numerous hours on the phone trying to rectify the situation for 2 no-shows on the third attempt, an agent did show and did fix the situation.
Felecia T,
The service person was prompt and professional. However I'm very displeased with the overall customer service. I originally had a service date of 10/6/2023. Since the stated time was "8 am to 5 pm" I had to take the day off work. Around 3 pm I received notifications that my technician was 3 stops away with an approximate arrival of 5:45. A wasted day but fine....as long as it gets done. Well needless to say, around 4:30 I received notice (by email) that my appointment was rescheduled for 10/13/2023....NOT EVEN THE COURTESY OF A PHONE CALL. AND I wasn't even consulted on the replacement date! An entire week later!! Not very customer focused
Dwayne R,
The problem is not resolved
America M,
