703 W Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Winifred P
Knowledgeable and friendly
Customer service response - Thank you for your kind words! We're delighted to hear you found our service knowledgeable and friendly.
Sears Home Services on September 26, 2024
Connie H
Derrick is the best!
Customer service response - Thank you for your positive feedback! We're thrilled to hear Derrick provided you with excellent service.
Sears Home Services on September 12, 2024
michael F
Customer service response - A big thank you, michael, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 20, 2024
Penny Y
Andrew did great! I was a little disappointed that it took so long to get a repair person. It took 2 weeks, then canceled for another 8 days, then postponed another 2 days.
Customer service response - We're thrilled to hear Andrew did a great job, but we apologize for the long wait and rescheduling you experienced. Thank you for taking the time to let us know – it helps us improve.
Sears Home Services on May 31, 2024
Nicki W
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 19, 2024
Sherry T
I was not able to be there during my repair. But it was a third appointment due to not showing up on the second appointment with no text telling me he would not be coming
Customer service response - We apologize for the missed appointment and lack of communication, Sherry. Thank you for your patience and for bringing this to our attention.
Sears Home Services on February 12, 2025
Tracy C
The tech that was sent was professional & courteous. I was not impressed however with the call center as we did not receive a phone call telling us the tech was on his way (almost making us miss the appointment). The app showing us how many service calls were ahead of us was inaccurate & the ETA was also incorrect. We were told the tech would be there between 8-5 but according to the app, he was to be at our home around 5 AM!
Customer service response - We apologize for the confusion with our call center and the inaccuracies in the app; we are working to improve this aspect of our service. Thank you for acknowledging the professionalism of our technician and for bringing these issues to our attention.
Sears Home Services on April 11, 2024
Charles M
Labor is outrageous priced 300.00 for hour is nothing but a ripoff
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 05, 2025
Deb E
The service provided by Derek S. was good. Dealing with Sears to get an appointment was horrible. Several canceled appointments and not being able to talk with someone is very unacceptable. I don't plan on buying anything from Sears again!
Customer service response - We apologize for the trouble you've faced, Deb. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 29, 2025
