2065 George St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dorothy R
Very knowledgeable, experienced and polite.
Customer service response - Thank you for the positive feedback! We're glad to hear you had a great experience with our technician.
Sears Home Services on September 17, 2024
Irma O
Technician soo good, he was late cuz miss information from the office
Customer service response - We apologize for the confusion caused by our office, but we're glad to hear that you were satisfied with the technician's service. Thank you for your feedback!
Sears Home Services on May 21, 2024
Juan B
(Translated by Google) Very good service (Original) Muy buen atención
Yolanda R
Technician didn’t dispose of old equipment
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that our technician was knowledgeable and helpful during your sears appliance repair. Your feedback is greatly appreciated.
Sears Home Services on January 25, 2024
Montel S
Pretty cut and dry approach very professional and customer service is A1
9359amy
Technician arrived on time and determined the issue with furnace was the thermostat. He appeared to have some difficulty with wiring, then said he needed to go to a store. Came back and installed a (cheap) round thermostat in place of a previous rectangular one. As you can see, the new thermostat does not come close to matching the footprint of the old one and now we are left with gaping holes and will have to replace it with something more appropriate! Disappointing. Also, this basic service required two hours to complete. This was January 20, 2024. UPDATE (2/17/24): Previous issue began recurring about a week ago. Gilberto arrived as scheduled. As we'd previously suggested, he determined the flame sensor was bad. Replaced sensor (very easy if you know what you're doing) in about 10 minutes. Very happy we have a home warranty. Callbacks for the same issue are no charge to homeowner, just inconvenient.
Customer service response - We apologize for the inconvenience caused by our technician during the furnace repair. We appreciate your feedback and will take this into consideration to improve our services in the future. Thank you for your review.
Sears Home Services on January 23, 2024
michael R
Service men from Seats came and were unwilling to look at the cause of the original concern because they had only come to replace a motor. They turned off my motor and left me with no heat. Horrible attitude and unhelpful.
Customer service response - We apologize for the trouble you've faced, michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 21, 2024
erick M
Technician was really rude and stated he wasn't going to work on my claim until payment was submitted. I've had others come out before him and they always did the work before asking for payment. I wouldn't have cared about submitting payment prior to the work being complete but his tone and attitude was very unnecessary.
Customer service response - We're really sorry to hear about your experience, erick. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 12, 2024
Lauren C
Technician used metal tape and zip tie to fix leak because a part is no longer available and charged more than $200. This seems excessive.
Frances P
Very unprofessional..When he drove up I tried to get his attention.. he didn't look up ..and I just cancel the service...didn't like his attitude
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 13, 2025
