2359 Sycamore Road Reviews

Omar and John are the best. They went above and beyond to make sure my furnace was taken care of. Thanks for your help!

Very quick repair and had correct part shipped to me. Charles was very respectful and efficient. I couldn't believe that he was done so fast.

Seemed knowledgeable but the diagnostics took very little time for $109.

Just charge the fee and said it’s not covered.

Your system is so broken it’s not even funny It took me six weeks to get my dryer fixed. I have no problem waiting but the process was absolutely horrendous In a service request and every day I got a message from AI saying my appointment was changed Then one day I service tech showed up at my door I’m lucky I was home. He didn’t have my phone number so he couldn’t call me is what he said He diagnosed my problem and immediately ordered the parts I needed. He made an appointment for two days later to install those parts The parts came the next day. The day of my appointment I got a message saying of course after I waited from 8 to 5, saying that they have to change my appointment because the parts have it come For the next three weeks that’s exactly. Cancel the appointments, can’t talk to a human human being, Didn’t cancel my appointment but it said I did, changed my appointment over and over again. I will never ever buy a LG product again and I hope to God I never have to use anything from Sears technical repair support awful Now the gentleman who came fantastic skilled, a professional did a quick excellent job.

This company is impossible tonget customer service. You can only deal with their A i assistant Samantha. You get stuck in a phone call that ends up nowhere. My original repair ticket has now turned into a leak and I can't get anyone to show back up. There is no one to call. They left no paperwork. I am stuck with a dishwasher that is 2 years old and leaks now because they didn't replace the door correctly. So frustrating!Jan 1 update. They came on 12/30. My dishwasher is still leaking. They leave no options to report a problem. I told them it starts leaking about 10 minutes in. They waited 5 minutes and said it was fine. I do not recommend Sears service at all! I will have spent 5 days now off work and my dishwasher still isn't fixed.

Cost near the price of a brand new washing machine (2 years old and why I chose to repair). Repairman was present for 15 minutes to install a new panel. He clearly did not run a test cycle after installing the replacement panel, as it cannot complete a load cycle after he left and I tried doing a load of laundry. Now I have very wet laundry and am forced to wait a few days for another service call, there is no way to follow up on the service I just have to make another appointment. He wasn’t even 10 miles from my house when I called to follow up. I am sure they will find a way to make this repair cost more than a brand new washer. This is really poor customer service. Stay away.

If a lessor option for poor customer service was available, I would give a 0 star review. Unfortunately nothing has been pleasant with the nightmare expierence I have had with a local repair service. I placed a service call on 10/28/24, for a bottom unit washer leak. The service tech came, addressed the problem which was a behind panel dislodged hosing unit, and assured me his repair would solve the issue. Less than 4 days later, my washer continued to leak, so I followed up and made an appointment on 11/4/24 and was told a tech would come from 8-12. I had not heard from anyone around 10, so I followed up with dispatch only to be told they had no record of my appointment being made. Fast forward to 11/13/24, I once again rescheduled and was slotted same day from 1-6 pm. My service tech phoned close to 6 to tell me he had a family emergency and would personally reschedule me on his route on 11/18/24 from 8-12. I received a call on my appointment today 15 minutes before 12 to tell me my service tech is no longer on the road and I would need to re schedule. I am currently waiting on a call from management, but please beware of this business as they have now costed me almost three days of wasted vacation.