4480 Sergeant Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mauricio G
Great job 👏
Ricardo R
Everything was very fast and efficient. Great customer services.
Michael H
Drew was great. Sears is not. Very deceiving service.
Customer service response - We apologize for any disappointment with our service, Michael. We're glad to hear Drew provided great service, and we appreciate your feedback to help us improve.
Sears Home Services on June 15, 2025
Kevin L
Drew was a good man, however, the app doesn't work at all - three separate times I was offered times that would have been more convenient and waited, and waited...I was offered another time on text, said I had the time but never confirmed. And, oh my, the price - 70 bucks for a part and 300 in labor. Took Drew exactly 17 minutes to install - $300? Drew correctly quoted me for a new gas dryer of around 700. But there are many used gas dryers for between 250-400 online. Likely should have went that way. Drew was great. Two weeks to replace a part that took 1 minutes is crazy and the fee was ridiculous. And, your app is horrible. Drew - 4 stars, Sears one star.
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 31, 2025
