Tacoma, WA improve reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 182 Reviews
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Chaotic experience where I was sold a brand and got another one installed. Getting a hold of the salesman was impossible. 3+ days to finish the jobWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Aweful experienceDear Michelle, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Salesman didn't present other options Covid caused long wait to install heat pump and furnace. Melissa was great. Install problems avoidable.Dear Vicky, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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They were courteous and knowledgeable. They had to many 3 or 4 desperate trips to finish because of various reasons but got the job done.Dear Jim, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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HVAC installation- very happy with the customer serviceDear Kathryn, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Communication was good during the 5 month wait time and installation when furnace finally installed was quick and efficient.Dear Eleanor, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob K Sears Member Services
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Took long time and project coordinator changed long time to get communication labor came from. Out of stateDear Tonita, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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The team moved fast once they got there. Communication has been a little off but I got a great price for a great product!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I was completely dissatisfied either the customer service and you guys do not really want to know about our experience or you would let us type moreDear Laurie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The home improvement team did an excellent job. The roof looks great and they cleaned up after the job.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.