325 S Davis Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lee C
The technician was the best. Even when I was questioning him a lot. He reensured and recheck lines and explained what I was seeing to me. I appreciate his patience and professionalism. 5 star rating. 10 out of 10.
Customer service response - Thank you for your 5-star review, Lee! We're glad to hear our technician was patient, professional, and thorough in addressing your questions.
Sears Home Services on January 12, 2025
G-Nana C
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 08, 2024
Regina M
Mr. Travis was courteous, efficient, and professional. He provided excellent service and ensured that everything was working properly before he left.
Customer service response - Thank you for taking the time to share your positive experience with Mr. Travis. We're thrilled to hear about the excellent service you received.
Sears Home Services on July 07, 2024
CEDRIC F
Professional and knowledgeable
Customer service response - Thank you for acknowledging our professionalism and expertise. We appreciate your feedback!
Sears Home Services on July 03, 2024
monica G
The two service men were personable, they worked quickly and I appreciated their knowledge on replacement washers.
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that our service men were personable, worked quickly, and had good knowledge about replacement washers. We apologize if there were any negative sentiments in your review. Thank you again for your feedback.
Sears Home Services on February 07, 2024
Millie R
George D
Sears could not get the part shipped to me because their AI system put in the wrong city and zip. The dianosis was also wrong as I ordered the part they said was defective and it did not fix the stove. Lousy service company.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 08, 2025
Jennie P
No one ever came to the appointment, instead they sent a bill of $160, will not be paying it, then he hung up the phone before I could finish questioning him.
Customer service response - We apologize for the trouble you've faced, Jennie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 01, 2025
Samundae G
Horrible experience,The technician was very nice. When I scheduled the appointment I told the representative what was wrong with my washer. He told me the tech would have the parts and if I chose to have it repaired I would not be charged for a service fee only the repairs. Tech came out looked at it charged me 129.00. Then made me aware he had to order the part and that I would be charged an extra fee because he would need a helper. Not to mention I found out this morning I couldn't pay the tech cash only credit card. Which I was not made aware of when I scheduled the appointment. I am totally disappointed. I basically just gave away my money.
Customer service response - We apologize for the trouble you've faced, Samundae. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 05, 2025
Judith D
Wrong diagnostic on my refrigerator and technician closed out the request preventing me from getting $129 diagnostic fee credited towards the repair fee. Had to get another company to come out and take a look at the refrigerator. Sears technician only came checked refrigerator temp and made a diagnosis without truly checking the refrigerator. It’s disappointing that they charge such fee and don’t even make an effort to properly diagnose.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 11, 2024
