3101 PGA Blvd Reviews

Repairman was on time-polite and did a great job.

Great service; highly recommended.

Competent and very nice repair person. Very satisfied

Technician was on time, explained how the part works which needed to be changed. Was a great experience.

Excellent service, helpful serviceman.

Absolutely amazing experience. I have the extended warranty on my Kenmore Elite bottom freezer refrigerator and it wasn't making ice. In addition to that, the freezer wasn't freezing... perfect. I called Sears, made an appointment, and was ready for the technician to show up. I was called the day of the appointment and prior to his arrival which was very impressive. Other in home services say they'll do that, but rarely does it happen. Upon arrival the gentleman dealt with my wife (who is pregnant at the time of the review), and he took the time to explain the issue, show why he determined it was that issue, and did it in a way that allowed her to fully understand the problem. Replacement parts were ordered and he even made sure to tell my wife not to lift them up because they were heavy. They arrived a few days prior to the next appointment, and on the installation day the same tech showed up. Once again he was amazing to deal with, took great care of the surrounding environment near the refrigerator, and was extremely friendly. This tech was extremely courteous, friendly, and able to inform us in a way that we could understand as to what was going on. This experience single handedly has reinforced my confidence in purchasing extended warranty coverage through Sears, and they have essentially gained a customer for life for appliances!

SAME MAN HAS COME TO OUR HOUSE BEFORE. HE IS AN OUTSTANDING PERSON. VERY KNOWLEDGEABLE ABOUT THE EQUIPMENT HE SERVICES AND A VERY HARD WORKER. COMMUNICATES WELL.

The gentleman was very polite and checked the washing machine out.