901 N Federal Highway Reviews

The service person fixed the refrigerator in visit. He had the needed part on his truck.

My dog Brandy love the place.

Rating is an average of: 1) Service rating of 5 I was able to schedule an appointment within 24 hours of my call. The service technician was perfect and did a professional job. 2) Price rating of 1 The repair required a $26 part and less than 15 minutes of time. I was charged $420! Totally ridiculous! I would not use them again!

The tech knew what he was doing when replacing the water filter housing, but when he put the filter cartridge in, I had to tell him how to turn and attach the cartridge "handle" so it would lock the filter in place. Everything is working appropriately now. I was not happy, however, with the ambiguity regarding the cost of labor and how the minimum $95 service charge was supposedly applied to the labor costs. The tech gave me a price for labor of $219. which seemed outrageously high for this job, but then when he gave me the itemized receipt for the repair, it showed the $95 fee under labor costs as separate from the $124 labor charge for replacing the water filter housing. So it appears that the $95 fee didn't go towards reducing the cost of the labor for the repair as my work order confirmation form said it would. I called Sears Customer customer care solutions about this and the rep. said the receipt she had on her computer only showed the total $219 charge for labor not the separate charges that I had. She said that the $95 had been applied to the cost of labor, which would have even been higher without it. I had to take her word for that because there was nothing to indicate on my bill that the $95 was applied toward the labor or cost of the parts. I have been a loyal Sears customer for 25+ years and this is the first time that I wasn't satisfied with the answer and resolution to my question.

Very expensive!

My service on 5/31/17 was a re-call for ineffective service received 5/18/17. The technician was courteous but declared that my problem wasn't the part replaced on 5/18/17. He declared that my dryer was not repairable. Suggested that I call for a refund on that service from 5/18. This has become a nightmare. I will always try to NOT use Sears service if possible. They charge $79 just to come out and then if they actually do anything it's another $100+ for labor alone. And the price for any parts is jacked up simply because they installed it and is supposedly covered by a 90 day warranty....and trying to get your money back becomes a nightmare.

I was scheduled for service between 8:00 am to 1:00 pm but the tech never showed. He called at 2:00 pm and told me he was running late and would be at my place by 4:00 pm. He didn't make that appointment either. I finally canceled and rescheduled for between 8:00 am and 4:00 pm the next day. Which meant I wasted the whole day waiting for the tech today and had to stay home all day waiting for the tech again the next day. The reason I'm giving the rating of 3 in stead of 0 is because I was the tech arrived at my house at 08:30 the next morning. And I was very satisfied with the services he performed at that time. I will use this service again but I hope they can find a way to prevent no-shows in the future. Thanks.