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901 N Federal Highway Reviews
Read reviews from customers who used our services at 901 N Federal Highway
Total reviews
240
Average Rating
4/5
Tech was a nice guy, but unprepared for the job...looked on his phone and called for instructions many times. SHAME ON SEARS for not better training their technicians. I could have watched YouTube on my own and saved $500 in LABOR. The issue was not resolved with my refrigerator following his visit. I called Sears back on this 1 HOUR!! after the tech left and they offered me an appointment 5 days from the original "repair". INEXCUSABLE AND UNACCEPTABLE!! Sears customer service is some of the worst I have ever seen. I will be disputing my OUTRAGEOUS labor charge, reporting this to the BBB and sharing Sears lack of care and service to everyone I can. This is unacceptable! Also, my new part comes with a 90 day warranty, but the original part had a 10 year warranty?? Seems a bit skewed....Are you installing used equipment? DO NOT waste my time replying with a standard “we’re sorry blah blah”. I want an real answer and explanation as to why this was handled so poorly! UPDATE 6/12: My refrigerator has now been out of service for 24 days! I spent additional time contacting the Sears Social (WE DON'T) Care Team as they requested in their response. All of this to receive a lousy response claiming there is nothing they can do. WHY? It is evident they did not want this shared publicly, so I took the liberty to assist. I am now awaiting my 5th service visit, scheduled for June 17th. This is unacceptable! Also worth noting, my refrigerator is 3.5 years old and still "under warranty" Stay tuned...
Steven A,
Customer service response - Thank you for taking the time to bring this to our attention Steven! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Waited 30 minutes for service and still didn't get any
Chris H,
Customer service response - Thank you, Chris, for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please email the name, address, and phone number that is associated with the service order to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Johanna W,
Customer service response - Thank you, Johanna , for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1639483200000
They didn't show up or call
Judy G,
Customer service response - Judy Gregory, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1639483200000
I did not approved the service even though I was charged right away in a Saturday. Almost 2 months later, and more than a month of refund was approved I still did not received my money back $277. Order number 000743542293609. Every call I have to explain all over again. Tired of apologies.
Walter P,
Customer service response - Dear Walter, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1639483200000
Worst company don’t trust
efrain G,
Customer service response - Thank you, Efrain, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1639483200000
Horrible scheduling experience with Taiwanese who could not comprehend English. They kept repeating their script over and over again. It took 5 telephone calls over 5 days to get an appointment. I lost all my food in my refrigerator and had to live out of coolers for 11 days before a technician arrived to replace the compressor.
Gene M,
Customer service response - Thank you for taking the time to bring this to our attention, Gene M. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
Lonestar E,
Customer service response - Warren , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
Awful Didn't Repair The Oven and Still Charged Crooks
Michael K,
Customer service response - Dear Michael, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
If I could give them 0 stars, I would.This is terrible service — the warranty service is a ripoff!!! My AC isn’t working, and the heat has been through the roof. It’s been unbearable. We’ve been paying for the warranty service every month, for FOUR YEARS — so I thought we’d get help to resolve this emergency!! I called Thursday and was given today, Monday, August 8th as the earliest appointment available. At the LAST minute, they just emailed me to reschedule for tomorrow. I am beyond disappointed and am requesting a refund of everything I have ever paid for this service. This is deplorable and unfair. Why have I been paying $69 every month when they’re not even showing up when they said they would??Unacceptable practice from a used-to-be-trusted brand!!! Even worse, I was asked to pay an additional $100 on my credit card!!!! Please do not waste your time and your money!! Avoid at all costs.
shamy J,
Customer service response - Thank you, Shamy, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on 1671019200000
