901 N Federal Highway Reviews

Three stars; the report: some good / some not so good. The repair was under warranty. The compressor on a 2 year and 11 month old refrigerator which was under a 3 year maintenance contract, died. (Whew!!) I called Sears warranty services and a local service company came out promptly and diagnosed the problem. The two missing stars is for the bumbling and bobbling in the supply chain to get a new compressor to me. It took just over three months to get the refrigerator back into service. The first compressor was delivered to the service company after about six weeks of waiting. It was the wrong model. The remainder of the seven more weeks was spent waiting and calling Sears for help. It finally arrived. Obviously, we needed a refrigerator before 3 months elapsed. I purchased a new refrigerator as soon as the service company indicated that the compressor was not a stock item with Sears. (Good question: why not??) Ultimately, I have two refrigerators now. One 3 months old and one 3 years and 3 months old. Yes, the repair was made about 10 days ago and all seems well, again.

First visit did nothing just got on phone and conversed with someone and then said needs to order power supply 7-10 days (that was problem reported) then waited 2 weeks never heard back had to call service provider to get him to come

Nice Service Person, but didn't know the model that we have and couldn't answer detailed questions (reverse osmosis, filter choices). Asked if we wanted the wheels locked and we thought that would be ok. But he didn't check to see if the fridge would move when opening the doors. When he left we checked and you can't open the freezer section without holding on to the fridge because it will roll.

The tech was competent and professional. The scheduling process was inflexible and insensitive to the customer's needs. We were made to wait for ten days without a refrigerator because they could not have the part delivered and the second visit scheduled any sooner. Sears was far more expensive than their local competition. I will not use them again.

I was quoted 150 to replace a belt on my dryer. The part was 25, the job took maybe ten minutes, the bill was over 350. While the tech was nice, to crank the price up that much, and unexpectedly, was RIDICULOUS

Repairman was very rude! After the repair, he did not check to see if the machine was working properly!

Scheduled Sears because I've used and trusted them over the years in the Midwest. Was given a 4 hour window, waited 5+. Cost $80 for them to come out and tell me what was wrong. My washer was leaking. The guy was there exactly 10 min and half that time was spent cleaning up the water - which part of it's leaking did he not understand? Issue turned out to be a loose hose which he simply reconnected. Then proceeded to charge me another $84 for labor so $164 to reconnect the loose hose! When I complained he said well it's fixed and I had to take it apart - he removed the front which pops back in place & top and had to do that as part of the diagnostics anyway. After arguing with him, he dropped the total to $94 which I was fine with. So be prepared to be overcharged if you call them - maybe that's common practice in south Florida but I won't be calling Sears again after that awful experience!

Scheduled an appointment and was told it would cost $79 for the repair man to inspect the washer and provide the diagnostic report. The repair man showed up in a timely manner and notified us over the phone when he was on the way. After he looked over the washer, he said my floor was week and that we would need to relocate the washer to a room with concrete flooring. The total fee was $94. He charged $15 extra and listed 'weak floor' as the diagnosis. So overall, I was charged $94 dollars to be told that my washroom wooden beams are creaking and that my washer is fine. Disappointing about the extra fee and it was not worth the money.

Buyer Beware: LG refrigerator Ice maker had stopped working: The tech worked very hard and came twice to diagnose, order new parts, then replace old parts with new. At first the ice maker seemed to be working and produced 1 batch of ice; however, after that it stopped working completely - no water going into the tray and no ice being produced. When I called for service they couldn't schedule the tech for 14 more days. I even called the tech on his phone and got no response to the message I left. So far I have paid $346 with no results and by the time the 3rd service call rolls around, it will be 3 1/2 weeks. Will not be using Sear's Home Maintenance again once they have finished the job.