901 N Federal Highway Reviews

My washer was not correctly hooked up at the bleach dispenser area.It was a manufacturer mistake. Not Sears putting it in. All the bleach I have been putting in has been dripping on the floor and leg of washer for years. In having my protection plan had them come out to see whats up with wet area in front. First guy very nice. Found out what was going on. Couldn't believe it but saw with my own eyes. But didn't report it correctly so had to have another guy come out to check and report it the right way to get some replacements done. The left leg of the washer was completely rusted from all this bleach dripping on it for years. The other side was amazing beautiful. Rust not of my doing or fault or old age, but because dispenser not connected. AND the second guy pulled out the bleach dispenser( which didn't need to be) and cracked it as well as made an awful mess with the rust that was on top in the washer around the edge of dispensor. Which was not much seen at that time. Now it looks horrible. AND because he put rust and not why it is rusted they dismiss me. Put a call out to tech manager which agency said was my next step and no response back so far. So a situation that I though was just so ridiculous that it wasn't made correctly is now a situation I am upset about. Apparently you do not stand by the appliances you sell to be made correctly. I have been a customer for many years, but if this doesn't get resolved in a agreed manner I will not ever go back into SEars for ANYTHING. And I will spread the news on how I was treated.

We needed sears now twice for a cook top and a refrigerator repair. The repair for the cook top took 3 months and the refrigerator took 2 weeks. This is way too long if you need the appliances.

Sears has been nothing but a HUGE disappointment. I bought a Kenmore grill almost 2 years ago. I bought the 2-year warranty. It was repaired once because it wouldn't ignite. A few months later, the grill BLEW UP. Yes, it blew up and scorched my friend's 16-year-old niece's eyebrow's off. The explosion was so strong that it also blew the shutters off my house! Thankfully, the teen didn't lose her eyesight and my house didn't catch on fire, but 2 months later we still have no grill. I have called 12+ times and have had 3 technician appts., although I have had 5-6 scheduled appts. I have been told that "the pics and info has gone to the team in Texas and you will hear back soon on a repair or replacement." 2+ months later, my grill sits there. Unusable. Dangerous. I am frustrated beyond belief. I cannot afford a new grill. They refuse to repair it. They refuse to replace it. All I get is "run around." A federal investigator from the US Consumer Product Safety Commission came to look at the grill because Sears had to report the EXPLOSION. So, now what? No calls back from the "supervisors", no grill... no outdoor cookouts this summer? It's too dangerous to use. I just want a replacement so I don't have to be stressed out everytime we BBQ. Why are they doing this? I bought it, I bought the warranty, and I have nothing to show for it. Thanks for nothing, Sears.

So far, two repair calls, and hundreds of dollars later and washing machine still doesn't work. And, it is only a little over a year old.Hoping third repair visit is the charm.

This is the fourth service call in three weeks to fix my refrigerator. My refrigerator and freezer are over 80 degrees inside and I have been unable to use it at all for almost a month now. I had a service call scheduled for today and because the Sears rep who made the appointment, did so incorrectly, the technician is not coming today and the earliest they can reschedule is for July 1st. That means over a month with no working refrigerator and I have a Sears Master Protection Agreement. When the Sears rep made the appointment for today, they put on the order that there was a $75 diagnostic fee. After I received the confirmation, I called Sears right back (June 23rd) and advised the Sears rep that I have a Sears Master Protection Agreement and there are no diagnostic fees. The rep confirmed that I was covered by the agreement and said there would not be a charge and no need to worry about the repair order, it would be handled today. So today, I get a call from the repair tech and because my order reflects a charge (does not show the master services agreement), the tech will not come to my home to repair the refrigerator and now I had to call three different numbers to re-book for the earliest available visit of July 1st. I am beyond angry at this point. The repair tech should have been here today or reschedule for tomorrow at the latest. Having a non-working refrigerator/freezer for this length of time is beyond ridiculous. I am an extremely unsatisfied customer.

Both my Kitchen Aid refrigerator and stove needed repair. The refrigerated needed the ice maker repaired, said it would cost $500. The stove off button would not turn off when pressed. We were told it would cost $600. REALLY!!! What we got out of the service was -$150. and the realization that all Sears wants us to do is to go back and buy more appliances from them. That I will not do. I am tired of buying expensive appliances and bottom line we're lucky if they last 6 years. Bye-bye Sears.

When I called for service, I TOLD the operator what was wrong with my refrigerator and when the service technician got here he confirmed my diagnosis. The repair would have cost me $500 more or less, so I did not get the refrigerator lights to work because of whatever little do dad MAKES the light work...the repair technician said he could not test the new light that I paid a bunch for to see if it was good so I got ZIP. He left and I have to pay about $80 for NOTHING. Gee thanks, Sears.

It was a nightmare. The gentlemen that came did not fix our problem. I rescheduled for yesterday and no one showed up and customer service just said the server was down and had no idea where the technician was or when he might be coming!!!! I spoke with a supervisor and said in this day and age with cell phones ...your techinicians are just out and about and you cannot contact them???!!! This is ridiculous and now I have paid you for a service that was not completed and I have to wait again for an appointment!!!!!! My time is important as yours is and this is just terrible terrible customer service. I am so suprised at SEARS!!!!

Service agreement for Sears products are worthless. After Dishwasher repair man came out, he stated that the needed part was no longer available. Sears said they would try to locate an equivalent part and then call me back. I waited a week for their call. They never called, so I called them. They said the equivalent part would arrive in another week. I called them again a week later, they didn't know the status, so I complained that they should replace the Dishwasher. They transferred me to the complaints department, where they said that under the circumstances, that they would issue a request for replacement and that they would call me back within 2 days. They never did. I called them after 2 days and they then said the replacement part had arrived and a repair man would come out and fix it the following week. After the repair man installed the new part, he left saying that it was fixed without verifying it. Now after more than 3 weeks without a dishwasher, the new part did not fix it. I called Sears and complained that I would never buy a Sears product again after this experience. I wanted to talk to a Manager/Supervisor about the delay and a faulty product, but they would not allow me to talk to someone higher up.

The service person who came to the appointment spent an hour checking with his supervisor and trying to get on the ph with someone in the SEARS system , and finally said the repair would be approved. After a few days I received the notice that someone would come for the work, and when it happened, it was not the repair, but another person checking it out as if it was the first time. He made a quick call and indicated it was not covered because something had dropped on the range. The first service technician had confirmed it was clearly NOT resulting from an object dropped, which I also indicated because I didn't drop anything. The second technician was impatient and didn't want to listen. He kept repeating the same line and was not interested in hearing about the previous visit of the SEARS service person. He even said nothing was in the system (!?). I was ready to renew my protection plan, even considering the 'all appliances' plan I was offered on the phone, but after this experience I will not. I felt misled as a client.