901 N Federal Highway Reviews

I called Sears for a broken washing machine... the first time they came out the man misdiagnosed the problem as just a broken lock on the door... even though I told him the washing machine shutoff mid cycle and would not go back on or unlock no matter what I did. 2nd visit after the $79 diagnostic the guy was excellent... Mark. However, he tells me it's not jus the lock it's the motherboard. They send the part and he comes back for visit 3. Turns out that wasn't the right part they sent out even though he ordered the right one... 4th visit is the right part, but now turns out it's another issue ... 5th visit ... they sent the wrong part again and they refund me the money for the parts. It not the labor. Total waste of 5 days taking off work to try and get it fixed. Had to go buy a new machine. Don't waste your time folks on repairs for major appliances.

Sears is the worst company in the world. They sent an uncertified technician to fix a Kenmore washer and he took five weeks and did nothing. In the end he said he wasn't even a repair man only an installer and that Sears is going out of business within the year. Sears is the worst company on the planet earth. FU$&K them all to Hell!!

repair have been coming out for months still not fixed it still goes out of balance & drains the water have to stand there during the whole wash time so when it goes out of balance to pause & redistribute clothes it does it on every load no matter what cycle i give up spending $1000 on a machine that doesnt work & they keep putting in new parts but still broken will never buy a washing machine from sears again

Why do you give time frames for appointments if the timeframes are not going to be kept? I was given a "10:00 to 2:00 pm" time frame and the guy shows up at 3:30 pm. I learned the time frame had changed to a "2:00 to 4:00" time frame by going online, not because anyone called me from Sears before 2:00. Sears knows he wasn't online ordering the dishwasher replacement part during the hours of "10:00 and 2:00" while at my home. We set up another appointment for installation when the part arrives. Time frame: "10:00 to 2:00 pm." Praying it wouldn't be with the same technician. Lost an entire day waiting in the wrong Sears time frame. As luck would have it the same tech arrived at 3:30 pm. Again, outside the time frame of "10:00 - 2:00 pm." This is the time frame we agreed uppon with him, again no apologies from the "serviceman." Another day lost and this guy is on my kitchen floor @ 4:00 pm for a good twenty minutes rustling arouind in his bag, looking for a screw. Needle in a haystack came to mind. I got up and asked him what he was looking for and he told me a screw. He became very confrontational and asked me if I wanted him to leave? I said, "yes and fix the dishwasher first." The machine wasn't dispensing the soap on the door. He picked himself up and marched out the door saying he was going to his truck to get the screw he needed. He also said he hoped the police hadn't towed his truck because he was parked in the street. Why do I need to know this? He left at 4:25 pm. And thank God it works! Sears is not what it used to be.

Very disappointed. I contacted Sears to notify them that the dryer vent was likely clogged and needed cleaning. When the service person showed to perform the service, he told me that Sears does not do this type of work. Why didn't Sears notify me upon my initial contact regarding the issue? Instead, you charged me a service call just to let me know you do not perform the service requested. I have numerous appliances from Sears along with the service maintenance agreements. This is my first negative experience.

Third time here. They fix one problem but create another one

They don't even deserve a one star!!! My refrigerator will be 2 yrs old in January... I have been with out a refrigerator now for just a few days shy of a month. Since I needed my refrigerator for medication and formula I told them that it was important that I have this fixed asap. I was told they don't offer emergency appointments, but will call me if anyone earlier one opens up...still waiting! I happened to find an earlier one my self on line. The tech diagnosed it as a bad compressor, ordered the part and was told the next appt wouldn't be for another 2 wks. Again, I found an earlier one one line, the tch replaced my compressor and was told it would take a few hrs for it to get cold. Needless to say, the temp has been going up, NOT down. Called again, was told they would send the text back out...NO SHOW! Called again and was told the techs do not work on weekends and the next available appt will be in another 2 weeks !!!!!!!

Can't call on phone. When you go there a sign says they do not repair lawnmowers there and they give you a number for Sears that also can't help you. A company that was built on service and now offers none will not be around much longer. Don't waste your time