27001 US 19 N Suite 8520 Reviews
Showing most recent reviews from verified customers of Sears Home Services
David O
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 05, 2024
Pamela I
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 03, 2024
dk
The technician was excellent, polite, knowledgeable and very professional! I have been a customer for Sears for a very long time and I can not remember ever being disappointed in the service provided, truly white glove service! Thank you
Customer service response - Thank you for your kind words! We're thrilled to hear that our technician provided you with excellent and professional service, and we appreciate your long-standing loyalty to Sears.
Sears Home Services on December 03, 2024
Peter M
Superb in every way. Charming, articulate, modest about his genuine expertise. Added comment: The Sears system for scheduling repairs is a disaster. We spent the day being informed that the tech would come at 1:something; 3:something, 4:something. Then "He is one his way, due in 20 minutes. This was inaccurate by 45 minutes. This is unprofessional, unlike the technician, who was flawless.
Customer service response - Thank you for your feedback, Peter. We're delighted to hear you had a superb experience with our technician, and we apologize for the scheduling issues you encountered.
Sears Home Services on December 01, 2024
Lynn C
Service was great although the issue could not be fixed. Sears does not do LG warranty repairs.
Customer service response - Thank you for your review, Lynn! We're glad you found the service great, and we apologize for any inconvenience regarding the LG warranty repairs.
Sears Home Services on November 26, 2024
Michael P
Forrest was great! Very knowledgeable in his field. He went above and beyond in my opinion to get my appliance fixed properly.
Customer service response - Thank you for your review, Michael and Katherine! We're pleased to hear that Forrest went above and beyond to fix your appliance properly.
Sears Home Services on November 23, 2024
Timothy P
Professional, pleasant, and did an excellent job in addressing both our appliance needs in one appointment.
Customer service response - Thank you for your review, Timothy! We're happy to hear our team was professional and efficient in addressing your appliance needs.
Sears Home Services on November 10, 2024
William D
Excellent
Customer service response - Thank you for your positive feedback, William! We're glad to hear you had an excellent experience.
Sears Home Services on November 05, 2024
Gary L
Jarrod was very good and knew what he was doing. In and out in about 30 minutes. My complaint is with Sears and whoever is running the a/c service. If Sears is doing so poorly, sell the division to a company that will not make people wait 3 weeks for an appointment, just because they have a maintainance protection agreement . Stop laying people off. 0 star rating for the people making those decisions.
Customer service response - Thank you for your feedback, Gary. We're glad to hear Jarrod provided efficient service, and we apologize for the inconvenience you've experienced with scheduling.
Sears Home Services on November 03, 2024
Janal L
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 31, 2024
