Appointment Lookup
802-552-4364
65 Holmes Rd Reviews
Read reviews from customers who used our services at 65 Holmes Rd
Total reviews
111
Average Rating
4.5/5
Idk how it was when I got there the place was closed down wrnt out of business 🙃
Carmen T,
Customer service response - We apologize for the trouble you've faced, Carmen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778633286349
The fridge was working was never completed. No diagnostic was done. I stopped payment. I tried contacting your office but to no avail. No on return my call. I had to get another company to start the repair service. Sorry I ever call you. I gave a one star for the gut showing up.. but nothing was DONE!!!!!!!
Ainsley,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1777511359196
Horrible
Tammy E,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774398125015
The technician did nothing. Problem not solved. Wanted another appointment but AI couldn’t understand the situation and so my freezer is still not repaired.
Rada E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771808084875
Technician was great better than Customer Service Bad experience Given 7/1 8am to 12 noon changed to 6/30 same time; text message acknowledged change another text came asking to confirm 6/30 app’t did, day prior to visit confirmed day date and time on 6/30 . Waited over 3 hours finally called customer service and they told me appointment was for 7/1 told person forger what is on ur screen I’m telling you that my is for 6/30.Got so disgusted and frustrated I hung up. At 1:45P knock on my back door it’s the technician fixed the issue and reiterated to me that there has been issues with scheduling and customer satisfaction all….NEGATIVE!!!!
Alan K,
Customer service response - We apologize for the trouble you've faced, Alan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751331833402
Technician could not speak English. Quoted us almost $600 to replace an igniter on an oven. I ordered the part and did it myself for nowhere near that cost. What a waste of $99 to have them come out. Go elsewhere. They’re not trustworthy and will take advantage of you.
Cate C,
Customer service response - We apologize for the trouble you've faced, Cate. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742518612757
We purchased a home warranty that seemed like a great idea. It was a colossal failure. The only thing they did well was take out payment. DO NOT PURCHASE AN APPLIANCE WARRANTY.
Mike S,
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730950648509
The tech that has come, Jacob has been nothing but helpful, the company itself sucks. I have been without a machine since the beginning of March and have called over 20 times. Nobody has a clue. I have a warranty agreement I pay for and think by now it would be fixed or replaced. I was told parts were no longer available multiple times, I was also told I would get a replacement machine multiple times. Then told a tech needs to come out again. Every time I call back they can’t find my info and have waited on hold for hours. They tell me I will hear back in 3-5 days and never hear back. This company is the worst. To top it off they asked for my info so they can reach out to me a week ago and they have not, poor, poor, poor customer service. Machine is still not working and no one has an update for me.
William L,
Customer service response - Thank you for taking the time to bring this to our attention, William. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716178359796
The store closed 3 years ago!!!!
Judson G,
Steve L,
Customer service response - Steve L, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1607947200000
