7 Backus Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Noreen K
Friendly, extremely knowledgeable about the refrigerator, didn't waste time, got to work and repaired the problem.
Customer service response - Thank you for recognizing our efficiency and expertise. We're thrilled we could get your refrigerator working promptly.
Sears Home Services on June 27, 2024
Andrew D
Knowledgable, friendly, personable and a true expert at his craft. Explained the fix, both causes and remedies, as the repair unfolded. Quick and thorough. Cannot ask for more.
Customer service response - Thanksgiving for your kind words and detailed feedback. We're thrilled to hear you had a positive experience with our service!
Sears Home Services on June 27, 2024
bonnie H
Very efficient and informative.
Customer service response - Thank you for your kind words; we're thrilled to hear you found our service efficient and informative.
Sears Home Services on June 24, 2024
Dawny P
The service technician was super helpful and very informative about my specific unit. He was on time, communicative and very professional. Thank you!
Customer service response - We're thrilled to hear about your positive experience with our technician. Thank you for taking the time to leave us this wonderful review!
Sears Home Services on June 24, 2024
slbudnik
Jermaine is the best technician. Always fixes my fridge when needed.
Customer service response - Thank you for recognizing Jermaine's hard work and expertise. We're glad he could successfully fix your fridge.
Sears Home Services on June 24, 2024
Tim W
Every-time I’ve had a repair issue I’ve had the same great technician(Jermaine) who arrives on time, quickly and fairly assesses the situation. This last time today, our 20 year old freezer is beyond repair. Repairing it would be far more money than getting a new one. He communicates clearly and gives various options to consider. Honest and a nice guy.
Customer service response - Thank you for acknowledging Jermaine's consistent professionalism and honesty. We're glad he could help with your decision regarding the freezer.
Sears Home Services on June 24, 2024
Theresa H
He was quick, nice and clean.
Customer service response - Thank you for appreciating our prompt and courteous service. We're glad you were satisfied with our clean work.
Sears Home Services on June 11, 2024
Leslie O
Jermaine was friendly, knowledgeable, and fixed the issue promptly
Customer service response - Thank you for your kind words about Jermaine! We're thrilled to hear he was able to resolve your appliance issue quickly and efficiently.
Sears Home Services on June 05, 2024
Patrick R
Great tech guy; knowledgeable, nice and compassionate. The internal part of the company is a zero. Not his fault he works for incompetent management and a poorly company.
Customer service response - Thank you for acknowledging our technician's skills and demeanor; we apologize for any issues with our internal processes and are committed to improving. Your feedback is invaluable to us.
Sears Home Services on May 21, 2024
bbean44
Tech got job done- very pleasant & helpful
Customer service response - We appreciate your feedback and are thrilled to hear our technician provided pleasant and helpful service. Thank you for choosing us for your appliance repair needs.
Sears Home Services on May 21, 2024
