3501 S Mooney Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rose C
Our technician was amazing!!!
Customer service response - Thank you for your positive review, Rose! We're glad to hear your technician was amazing.
Sears Home Services on May 22, 2025
James C
Allex was very professional and respectful of being in our home. He's a really nice guy.
Customer service response - Thank you for your positive review, James! We're glad to hear Allex was professional and respectful in your home.
Sears Home Services on May 21, 2025
Tyger B
He was great and really knows his machines! I was impressed.
Customer service response - Thank you for your positive review, Tyger! We're glad to hear you were impressed with our technician's knowledge of machines.
Sears Home Services on May 19, 2025
Jasmine J
Jonathan was A great technician! Was able to explain better use of the “smart dryer.” Prompt, fast, patient, and kind. 5 star service across the board.
Customer service response - Thank you for your positive review, Jasmine! We're glad to hear Jonathan provided prompt, fast, and patient service while explaining your smart dryer.
Sears Home Services on May 14, 2025
Cammra B
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 05, 2025
Jane N
Your technician Michael was excellent. He did the job and was professional. However, your service as far as getting a technician out to my home is next to impossible. I have been calling sears to get a repairman to fix my dryer from May 30, all the way to June 24. The part was ordered twice. It didn't arrive the first time and when it did I notified Sears as instructed. But they never updated their records. So all this time, they kept saying they're waiting for a part, and I called for a whole week straight to get that message across. I requested multiple times for a supervisor and they never gave me a supervisor. Finally, a supervisor called on the day that they said they couldn't call but I didn't get to talk to him because I was not available to answer the phone. I called American Home shield to complain and I requested never to send another Sears employee repairman to my home again. I will not let them work on my appliances anymore. I give Sears -1 for customer service. I had several doctor's appointments, employment appointments that I had to juggle around to accommodate Sears screw up when they stood me up multiple times. I have spoken to 2 people in my circle of friends and both agreed that Sears gives bad service as well. So this is not something new.
Customer service response - Thank you for your positive review, Jane! We're glad to hear you received excellent customer service.
Sears Home Services on May 04, 2025
Melissa G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 01, 2025
Lupian C
Great service! They were fast to arrive and found problem quickly!
Customer service response - Thank you for your positive review! We're glad to hear you received fast service and a quick problem resolution.
Sears Home Services on April 27, 2025
Gregg M
Very knowledgeable and quickly found the problems. Was very good at explaining options. Would highly recommend him.
Customer service response - Thank you for your positive review, Gregg! We're glad to hear our technician was knowledgeable, quick, and explained your options well.
Sears Home Services on April 27, 2025
Debbie R
The servicemen was very helpful. Was clean. Respectful and informative.
Customer service response - Thank you for your positive review, Debbie! We're glad to hear our serviceman was helpful, clean, respectful, and informative.
Sears Home Services on April 23, 2025
