2180 Tully Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mark A
Terrible service
Customer service response - We apologize for the trouble you've faced, Mark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 26, 2025
Melody G
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on December 23, 2024
Charlene A
Sears service is a scam. I gave an accurate description of a dryer issue, cycle's timing required resetting. Sears service intake employee noted this description. Then she suggested the washer having a service maintenance. The service maintenance entailed changing a filters any other adjustments needed. What's the service tech arrived he did no more than push buttons repeatedly. When inquiring about what could be done regarding the dryer issue he simply stated it would cost over $600. When inquiring about the washer maintenance rechanging of the filters or making sure it did not require any tune-ups he simply said oh it's running fine. He was at my home no more than 10 to 15 minutes pushing buttons neither appliance was pulled from the wall there was no looking inside behind either appliance. The charge was $189 for him to push buttons. My recommendation is not to schedule any appliance appointments with Sears service.
Customer service response - We apologize for the trouble you've faced, Charlene. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 17, 2024
Anshu A
The technician never arrived. The first time they gave was 8:35am and then kept on changing every couple of hours and the last time gave was 6:38 pm. After that he never arrived and I get email that technical has provided the service. Called 3 times but no resolution. If I could give 0 stars I would
Customer service response - We apologize for the trouble you've faced, Anshu. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 25, 2024
Gurdeep S
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on August 11, 2024
S T
Technician did not show up after changing the ETA multiple times. Called to say he won’t show up and closed the case. Sears home services has done this multiple times now on different occasions.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 07, 2024
Bob T
Can't find it. Drove around the whole circle and could not find the Sears sign. Walk inside the mall, but I couldn't find it, either.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 25, 2024
Henry S
To install and complete the process of installing the timer took an hour, which normally would take fifteen minutes. Now the handle has come off the timer, now I have to call Sears again and set up another schedule to have the handle on the timer. Fix this time.
Customer service response - A big thank you, Henry, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 01, 2024
Zana A
They waited until the day before to tell me they needed to reschedule me due to their lack of technicians available. This is after they called me twice on 2 different days to confirm my appointment, and texted me confirming their appointment with me. They have a definite problem if they need me to confirm them so many times; then back out last minute. Pretty Unreliable Service so far as I can tell
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 06, 2024
