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575 Fletcher Parkway Reviews
Read reviews from customers who used our services at 575 Fletcher Parkway
Total reviews
490
Average Rating
4.7/5
Our technician, Ruben, gets 5 stars. He explained everything he was doing very well. He was very pleasant to work with and took care of the problem with our refrigerator. However, the scheduling system for Sears Appliance repair sucks. I requested an afternoon window, of 1pm to 5pm, because of a Doctor's appointment. Your system assigned an 8am to 9am arrival time. You need to work on getting appointments correct for customer convenience not company convenience.
William G,
Customer service response - Thank you for your 5-star review, William! We're pleased to hear that Ruben provided excellent service, but we apologize for the inconvenience with the scheduling system and appreciate your feedback.
Sears Home Services on 1731467848561
Very professional!
Emerald D,
Customer service response - Thank you for your 5-star review! We're delighted to hear that you found our service very professional.
Sears Home Services on 1731468088504
Friendly, knowledgeable, professional.
Mel W,
Customer service response - Thank you for your 5-star review, Mel! We're delighted to hear that you found our service friendly, knowledgeable, and professional.
Sears Home Services on 1731387056858
Andy knows his appliances. Really good tech
JMjl M,
Customer service response - Thank you for your 5-star review! We're thrilled to hear that Andy provided knowledgeable and excellent service.
Sears Home Services on 1731250072599
Excellent work and a very pleasant attitude.
Pete S,
Customer service response - Thank you for your 5-star review, Pete! We're delighted to hear you experienced excellent work and a pleasant attitude from our team.
Sears Home Services on 1730948608191
Very courteous and quick! I can’t stand easily and my son did the interactions and he was very patient! He’s autistic so I have him practice interactions! We have lights now and we can see! Extremely happy!
Tamala S,
Customer service response - Thank you for your wonderful review, Tamala! We're delighted to hear that our technician was courteous and patient, and that you're extremely happy with the service.
Sears Home Services on 1730870825051
Virginia B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1730874071646
Edward V,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1730874071565
Scheduling the appointment was easy. The technician arrive during the requested time period. My partner and I had a miss communication and the technician was understanding and willing to circle back later in the day to repair our dishwasher problem. Kudos to our Tech. And to Sears.
Louisa D,
Customer service response - Thank you for your 5-star review, Louisa! We're pleased to hear that scheduling was easy and our technician was understanding and accommodating.
Sears Home Services on 1730872600775
Repairman was excellent. BUT the parts sat at our home for a month. Sears cancelled our appt saying we didn't have all the parts? Interesting, Rey arrived today, replaced the parts and everything is working great. Just sad we had to wait soo long when all the parts were here.
sherry F,
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1729744112493
