15875 Dam Road Ext Reviews
Showing most recent reviews from verified customers of Sears Home Services
David R
I trued to provide make.model,and serial number while making appointment and your robot would not allow me to do so .So when tech came for repair he said the part for our microwave was no longer available.So I spent 119 for nothing . Yes, I am totally unhappy. I hate you robot and shall never your service again So, now I got a response to contact you, but there is no way to speak to a human. If you would of provided a means to give you the year,model, and seral number in the first place ,you could of told me that the part was not available, but you sent out a tech to tell me that the part was not available. So you wasted lots of time, and cost me 119.00 for no service.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 16, 2025
Chet D
Sears charged me $130 to tell me they couldn't repair my Dishwasher. It took me two hours to repair wiring. The unremarkable Dishwasher is now working fine. Rip-off. NOT RECOMMENDED.
Customer service response - We apologize for the trouble you've faced, Chet. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
