Vienna, WV repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

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  1. It was over a week before the service man came

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    I think the service man did a wonderful job, I am just confused at the length of time it took to get someone to my house to service my problem. I called repeatedly to see if there was a mistake or if the date could be improved, and I did get one day sooner, but still nearly 2 weeks. Also, I was never told anything other than "between 8 am and 5 pm" I waited all day long for a 3:00 appointment. Surely the technician knew I was going to be after lunch. While he was here the technician was great, it's just the awful appointment process.
    WASHINGTON, WV
    September 09, 2019
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  2. Hope it helps!

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    This is the 3rd time with same problem. I truly hope it is now fixed.
    ELIZABETH, WV
    September 01, 2019
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  3. Water Heater Service

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    Water heater stopped heating, called Sears home repair. The technician did a good job;however, Sears needs to let the customer have a better idea of the arrival time of the service person. We were tacked on at the end of this person's work schedule and because of the many customers served that day, service tech was not able to get here until about 6:30 or 7:00 PM. The rep had told me that the tech would be here between 9:00 AM and 5:00 PM. We were glad to get the heater serviced the same day we called, but it is difficult to wait so long for the tech to arrive although it was not his fault. His work schedule had him in several counties in WV on the same day. He needed to leave our home to get a part to repair the heater, and the only available store was locked/closed. An employee of the Do-it Center saw him through the window and opened the door to let him purchase the part. Tech was able to make the repair, thank goodness.
    PT PLEASANT, WV
    July 26, 2019
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  4. Outstanding service

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    Our tech was outstanding beyond the call of duty
    VIENNA, WV
    May 12, 2019
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  5. Check Washer

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    The technician was very courteous and thorough.
    PARKERSBURG, WV
    April 30, 2019
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  6. Great service

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    Randy was on time. Explained everything thx
    ATHENS, OH
    April 08, 2019
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  7. Great service

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    The repairman was courteous and knowledgeable. He made me feel at ease. I have not been disappointed with any of the repairmen that have been connected to the maintenance agreement. This includes the people handling the phone calls to arrange service. Everyone has been polite and has made me feel important as a customer.
    REEDSVILLE, OH
    April 05, 2019
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  8. Overall rating

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    January 13, 2019
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  9. Overall rating

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    December 10, 2018
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  10. Excellent service representative

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    Have used Sears services in the past and this time it exceed my expectations.
    COOLVILLE, OH
    October 18, 2018
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