Green Bay, WI repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 249 Reviews
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repairman was friendly and courteous, appeared to be very knowledgeable. Problem was taken care of..Dear Stephen, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Kelly was very courteous and professional He is extremely knowledgeable and helpful with tips on how to best care for the refrigeratorWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Quick and professionalThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Happy they were able to fix it!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Glad I took the extra coverageThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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If I have to use this service again, my hope is to have the same techs.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Would highly recommend.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Wonderful techncianDear Paul, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The first technician came out to assess the issue and a new part had to be ordered. a second technician came out to install the new part. Both technicians were polite, knowledgeable and on schedule.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Our treadmill broke in April, but it took until the end of May to get a repair appointment. There are no Sears stores anywhere near us, and repairs are made only on Tuesday. (Having one day/week for repairs seems ridiculous since appointments then are booked at least a month out after the initial request.) A part was needed but is no longer available. I have made repeated calls hoping to get a replacement treadmill or $ to buy one, but I can not get anyone to take action. I just keep getting put off and am beginning to wonder if this will ever be resolved. The repairman did his job and requested a part. I have been told by several representatives that the part is no longer available and that my "request" has been elevated. My husband and I both have heart issues and are supposed to be walking. However, we have been without the treadmill since April. Since the part is no longer available, Sears has two options. Provide us with a new treadmill of the same quality as the one that broke and get it to us in Green Bay OR give us the money to buy a new one locally. Why this can not be resolved after 3.5 months is beyond me. The repairman did EVERYTHING he could. He was pleasant and professional. The disappointment noted above is on SEARS for refusing to do what needs to be done.Nancy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.