Brookfield, WI repair reviews

Some of the parts arrived.

very profesional

Service was very good and repairman was very knowledgeable.

I required two visits. Each was by a different repair technician and both guys were courteous, efficient and knew what they were doing. Excellent experience.

My son told me technician seemed to be annoyed by something. My son stated tech was slamming his tools and parts. Other than though service was quick and fast thanks.

Only negative was waiting 5 days for service. That's a long time to go without hot water.

Thus far I am appalled by your service! While the repairman was kind and appeared to be knowledgeable, it will be 3 months that I do not have a working ice maker yet, you have been well compensated for your services. I called in late June and first appointment was July 20. He said I needed a new ice maker which he ordered and I paid for that day. It arrived the very next day--yet no one could install it until august 17. After spending several hours he said it would be a bit before it started making ice. I waited patiently for 4 days and still no ice. After, being transferred in your system at least 5 times I finally spoke with someone who could schedule an appointment and the first available was Sept 19. Does anyone think this is acceptable? I don't. Not too mention I signed up for your home warranty program. What a joke. Will anyone every come to do anything in a competent manner?

i have a warranty and had efficient service

The service rep was professional. He checked each of the areas I had concerns with. He even cleaned the interior of the dryer. Overall, this repair was EXCELLENT.

Called on May 12 for service on Range, they arrived on May 18 to diagnose the issue. The required piece (cracked glass stovetop) was not covered under warranty - so I agreed to pay for the replacement part and paid $410 towards the part and subsequent followup visit to install. I called every other week until July 18 to check on status of the part - to which Sears responded it is “in process”. On July 18 I canceled my home warranty and the service call and asked for an immediate refund of my $410. 2 days later, the magical replacement part appeared on my doorstep. Still waiting for a call to have the part picked up, and still waiting for refund of $410.