Redmond, WA repair reviews
All Reviews are from verified customers of Sears Home Services.21–30 of 304 Reviews
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Very knowledgeableThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Technician was efficient and professionalDear Jan, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Good explanation of problemThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Sad he couldn't fix the leak because the part is not availableWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician only clean the furnance and did not address the problem. Now that we need to have him come back again and it takes another 2 weeks. The house is having no warm air.Dear Bonnie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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My refrigerator (with 5-year extended warranty) has not been working properly since June 28. There have been 5 unsuccessful attempts to fix it by a Sears sub-contractor, then a Sears repair person came on September 28 to review the contractor's work and escalate my service order for a replacement. Tomorrow it will be 4 months since my refrigerator died and I STILL HAVE NOT HEARD FROM SEARS. Lengthy calls to the call center put me in a vicious cycle of being transferred to another person who cannot help me.Dear Lisa, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Was able to book appointment for the next dayThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I used them about a week ago and I am so glad that I did.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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was excellentThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Prior to booking the appointment I explained what was needed , they arrived two hours late, confirmed what I reported then said they could not get the part and do the repair. Still charged the full cost of the visit.Dear Victor, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.