Redmond, WA repair reviews

I highly recommend the tech who performed the maintenance checks on my dryer & range. He was very professional & did the work efficiently. His dedication to his job & Sears as a service provider would be the reason I would consider renewing the Master Protection Agreement on my applicances.

Waited 2 weeks for the first appoint. Technician was rude when he arrived, originally didn't even want to look at the unit because it was a gas dryer (it's always been a gas dryer; Sears knew it was a gas dryer as they sold it to us; this should have been a surprise to no one). Eventually he just ordered every part that could be a problem and left, intending to do the actual troubleshooting next time. He was scheduled back out 2 weeks later but didn't even show up for that appointment; I then received a text from SHS saying they would need to reschedule yet again for 2 more weeks out. So 6 weeks without a dryer. At least one of the many parts he ordered was the correct one, so they did get it fixed, a month and a half later.

Have been waiting for the part for the repair scheduled on Dec 7 for over seven weeks. Part still has not arrived, nobody can tell me when it will, and I still cannot use my dryer!

Love the service. High-quality, timely, efficient. Hated the price, and for that reason will look elsewhere in the future.

I am very happy that I called to have the machine serviced rather than buy a new dishwasher. I believe he did just what was needed and offered to service the other two appliances for a much lower price while he was here. I have peace of mind that all the appliances are going to continue working efficiently for as long as I need them.

Very happy with the service and his creativity in the repair!!

Very rapid & superficial diagnostic, then said his defrosting tool was broken & I can do it myself with a hair dryer. He Ordered an unnecessary part that was not installed at the second appointment. Wrong tax rate charged for my area & claimed no way to fix it when challenged the bill is incorrect.

Our last experience with our Sears Maintenance Agreement covered Freezer was not very good so we didn't know what to expect. This time was a complete 180! Our technician was professional, thorough and trained in washer maintenance repair and did a great job with our washer.

Great to have technician explain to me the problem and offer solutions.

Our technician arrived on time, quickly diagnosed the problem with our refrigerator and gave us a good solution, which he completed promptly. He also showed us how to detect the onset of that problem should it ever arise arise again - though we all expect his improved insulation around the refrigerator fan will probably prevent the fan freezing again.