Redmond, WA repair reviews

Both Sears and Olson Appliance Service did a great job in repairing my Whirlpool washing machine. Sears was right on it, staying in contact, sending parts quickly, and responding very well by online chat when questions came up. Olson appliance identified a couple of problems, ordered the parts, and were easy to schedule. Both companies good to work with and have talented people who are personable, reliable, informative Very pleased

The serviceman arrived promptly and checked out everything. Very efficient. Informed me how to move the refrigerator properly.

We still needed a minor repair completed on our dryer (after the original service call), but there was some delay obtaining the part we needed. When the part finally did arrive, we expected to have to wait another week to get someone to come back out to install it. The company Sears had contracted with to do the repair job (Olson's Appliance Repair, Seattle) was nothing short of amazing! The owner himself called when it arrived AND came out to fix it that very same day! We will always stay with Sears Protection on all our appliances. Sears has come to our rescue many times in the past, and came through again. Happy repeat customers, John & Kathy H.

I don't understand why Sears contracts out outside company. I had 2 fridges looked at for annual service and they were here for 10 minutes. When Sears sent out own service people, they measured temperatures, checked all seals, cleaned coils, and inspected the back of fridge. I didn't even receive a print out that everything was ok and that they were even here. I am extremely disappointed with this service.

The service technicians came and confirmed our dishwasher has the problems we reported. But they were not able to do fix anything, saying we need ANOTHER appointment scheduled for someone to actually do the work. This wastes both your time and ours. Surely there is a better way for us to get you the information you need up-front so that repairs can be performed with a SINGLE visit!

I was very happy with the maintainence service on my Frigidaire Gallery stovetop/oven. Phillip Williams from Olson Appliance Service was very knowledgeable, and nice, and kept me informed about what was going on. Excellent service!!