Puyallup, WA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.2 out of 5 stars

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61–70 of 90 Reviews
  1. Canceled service was set up anyway

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    My original appointment was rescheduled for a different day due to the tech running late and he didn't want to be out past 9pm. So we waited a couple extra days for the next appointment day. Next appointment day the tech spent no more then 10 minutes in my home, he only stood there and looked at our appliance, scanned the bar code on the model number, made a call and told my husband we had to pay to get the 20% off price charged for labor and parts with out calling and talking to me before placing the order for them after my husband said he wanted to talk with me first. I called on March 12th and canceled the appointment the tech had made for March 28th and the order he placed for parts, at that time requested our money back and was only told "sorry and we would see our money back in our account in a few days". Then all of the sudden got an email at 10:20am on the March 23rd for a repair tech to come out between 8am - 5pm . I never requested a new date or time! I have been waiting for my money back since my first initial cancelation on March 12th after the tech was out and took advantage of my husband not knowing I had another business coming out for an estimate. I have never been so upset with a repair business and after this whole fiasco we are STILL waiting to get our money back! Which is a large amount and has been paid for services and parts that we never asked for. We did receive the parts, which one of them was wrong! We have sent them back with still no return of our money! I will not recommend Sears Appliance repair to anyone I know or meet. I am so angry that we paid an outrageous amount of money which was received quickly by your company and we are still waiting to receive it back, it's been a month since I originally requested our money back. Since then we have had our appliance fixed, one part need only (not two) and for half of what we were charged by your company.
    PUYALLUP, WA
    April 08, 2017
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    March 25, 2017
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    March 12, 2017
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    March 10, 2017
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    March 10, 2017
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    February 07, 2017
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    January 12, 2017
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  8. Terrible

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    Waited all day Saturday came out did not fix the problem
    ENUMCLAW, WA
    October 06, 2016
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    July 12, 2016
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    June 15, 2016
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