Puyallup, WA repair reviews

Couldn’t find the exact issue. Recalibrated the control panel. Works okay so far.

This is my second maintenance warranty checkup and they exceeded my expectations by following up on notes from last year and making the right call to replace a malfunctioning piece.

Came to check our air conditioner It was fairly dark in the room, he just looked in the back grate said, Oh its the condenser, he did not even take the cover off to have a good look see. And this cost me $139.00

The service was good but the 4 hour window waiting for the repair person is much too long. Maybe 1 or 2 hours would seem more reasonable.

The service rep wasn't very professional. As soon as he got here he asked to use the bathroom. Then he asked for water. Then he asked if he could have a piece of candy. He also asked why we had rocks in our bathroom sink(which is for decoration) He asked my adult daughter where she went to school(too personal)

THIS WAS ABSOLUTELY THE WORST SEARS PREVENTATIVIE /MAINTENANCE. SERIVCE I EVER HAD IN THE PAST 30 YEARS OF BUSINESS W SEARS - Y OU ARE NOW OUTSOURCING YOUR WORK BEC YOU SAY YOUR OWN TECHS ARE" TOO BUSY" TO SERVICE YOUR CLIENTS BUT YOUR WARRANTY PRICES CONTINUE TO RISE AND YOU DONT INFORM US OF THIS AT THE TIME YOU SELL US THE WARRANTY OF THIS - WHEN SEARS IS CALLED, YOU SAY A CLIENT CAN CHOSE TO WAIT FOR A SEARS TECHNICAN OR USE A 3RD PARTY- THIS IS A LIE- I HAVE MANY MANY TIMES REQUESTED NOT TO HAVE A CERTAIN 3RD PARTY COMPANY DO MY SEARS REPAIR OR PREVENT MAINT WORK BECASUE OF PREVIOUS PROBEMS THEY CAUSED,BUT YOUR CALL CENTER WILL SAY IM GETING A SEARS GUY BUT CONTINUE BOOK ME W A 3RD PARTY MANY OF WHOM MAY HAVE NEVEN BEEN CERTIFIED ON THE MACHINES THEY ARE WORKING ON- I KNOW THIS BECASUE I HAVE PERSONALLY ASKED THE TECHNICIANS OF THESE OUTSOURCED COMPANIES THEIR QUALIFICATIONS AND TRAINING TO WORK OF SEARS APPLIANCES- THIS IS LYING, DECEIVING, AND NOT FAIR TO YOUR CUSTOMERS MANY WHO HAVE BEEN WITH YOU FOR YEARS - MY LAST EPISODE W SEARS WAS THIS WEEK, I REQUESTED A SEARS TECHNICAN TO DO MY PREVT/MAINT CHECK ON MY WASHER - THEY SENT A 3RD PARTY EVEN THOUGH I REQUESTED A SEARS TECHNICAN-- HE WAS TO DO A WARRANTY PREVENTATIVE/MAINTANENCE CHECK ON MY WASHER B UT WHAT HE DID WAS TURN ON MY WASHER AND SAID "THIS IS ALL I NEED TO DO BECAUSE I CAN TELL EVERYTHING I NEED TO KNOW BY JUST RUNNING THE WASHER "- THATS LIKE TAKING YOU CAR IN FOR A PREVENT MAINTENANCE CHECK AND THE GUY STARTS YOU ENGINE AND TURNS Y OUR CAR ON AND SAYS " EVERYTHINGS GOOD" BUT DOESNT CHECK YOUR FLUIDS LEVELS, YOUR TIRE PRESSURE, LOOK UNDER THE HOOD ETC - UNDER SEARS WARRANTY WHICH INCLUDED 1 PREVT/ MAINT CHECK PER YEAR EVERYTIME PREVIOUS SEARS TECHNICANS CAME OUT THEY OPENED THE LIDS, INSPECTED THE MOVING PARTS AND T HE BUTTONS/GAUGES, OPEN THE FRONT PANEL OF THE MACHINES & CLEANED THEM AND INSPECTED THE PARTS- NONE OF THIS WAS PERFORMED BY THIS 3 R D PARTY TECHNICAN- HE SAY IT WAS NOT NECCESSARY WHEN I ASKED HIM - YET HE ACCEPTED THE MONEY SEARS PAID HIM FOR DOING THIS CHECK AND IT COUNTED AGA INST MY ONE FREE WARANTY MAINT CHECK - THEN WHEN I CALLED SEARS AND I TOLD THEM WHAT HAPPENED, I WAS TRANSFERRED TO OVER 6 PEOPLE OVER A SEVERAL OVER 45 MINUTE CALLS, THEN HUNG UP ON- I REQUESTED HELP AND JUST KEPT GETTING TRANSFERRED EVEN THOUGH A REPEATEDLY ASKED FOR A SUPERVISOR- AND NOBODY KNEW HOW TO MAKE THE SITUATION RIGHT THAT THIS 3RD PARTY COMPANY DID KEEP GETTING THE RUN AROUND,- SEARS WOULD NOT EVEN TRANSFER ME TO TALK W A SUPERVISOR OR TO CALL ME BACK TO CORRECT THIS ISSUE - I WAS JUST REQUESTING A SEARS TECHNICAN BE SENT TO REDO MY PREVT/MAINT CHECK CORRECTLY---- THIS IS VERY VERY POOR CUSTOMER SERIVCE BY UNTRAINED PEOPLE AND ITS UNACCEPTABLE AND NOT UP TO THE IMAGE SEARS WANTS THEIR CUSTOMERS TO HAVE OF THEM, AND WILL CONTINUE TO COST LOST CLIENTS -

We would call them again for service on our appliances.

The Sears Technician was very thorough and informative as he inspected the freezer (and actually all appliances). He was very professional and knowledgeable. Thank you!