Puyallup, WA repair reviews

I called your company to evaluate my freezer. Your repair techs came out and without discussing what the problem was or telling me how much it would cost replaced a motherboard in my fridge and charged me $800! Then said I can save money by purchasing this warranty. He took away the option for me to decide to just buy another fridge. Now my fridge and freezer don’t work. So he didn’t fix the freezer and now my fridge doesn’t hold temperature and won’t go below 44 degrees. I want a refund. I have already called customer service and requested it through “dispatch”. Unacceptable

I HAVE ALWAYS HAD TERRIFIC SERVIVE FROM SEARS TEAM---TED

Will call again when needed

This was awesome Couldn’t ask for anything more

This is not about the tech but rather about the extremely poor service of the call center. Lack of proactive communication, lack of anyone taking responsibility or action to resolve my needs, lack of supervisor allowing me to escalate my concerned to a higher level. Never experienced such poor service. Please contact me for more details.

Thank you Sears for your service, you saved me time and money. You guys are my go to home services and I would highly recommend your services.

This was supposed to be a check up to make sure everything was working properly on our 5 year old gas range. Instead the person only wiped the surfaces with a cloth and vacuumed under the stove. The orifices were not checked, the oven temp was not checked to make sure it was calibrated properly. I didn't buy a maintenance agreement to have it checked once a year to simply have an already clean stove cleaned. When I asked if the flame height could be adjusted, he told me no that is a tech's job....okay who are you if not a tech? Every other year the stove got a thorough check up, but I guess since it was the last year of the contract and I didn't renew Sears doesn't care. What a crock!!

The Sears employee didnt appear to do much with our range other than wipe it down with a cloth, turned the burners on and checked to see if the buttons for the oven were working. Our range is always very clean and didn't need wiping down. On the other had, we were expecting the guy to check for gas leaks but nothing like that took place. Not sure if the cost of the maintence agreement was worth the service Sears offers with it.

Did exceptional work installing required parts but notice a dragging noise in dryer now would need another service check to see what else is happening with dryer

Best tech we have ever delt with