Virginia Beach, VA repair reviews
All Reviews are from verified customers of Sears Home Services.11–20 of 429 Reviews
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very good employeeHOWARD D, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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always great people always great peopleThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Tony was the best technician we’ve ever had from Sears!’Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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It has been 3 days and still not fixed. How can food stay fresh at 70 degrees? The new compressor was not the problem. Please help me.Hello Jeanne, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Courteous friendly knowledgeable helpful cleanHI CLAUDIO ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Glad I used the repair man to fix my dishwasherHI TOMMIE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Really and expert!Hello Janice, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The first technician came out and diagnosed the issue as requiring a new switch. The part was ordered and we waited a week for it to come in. We waited another few days for the second technician to come. He said the problem was misdiagnosed and that the problem was overheating due to lint buildup. Rather than doing the cleanup himself, he instructed my husband, who is recovering from ankle replacement surgery, on how to vacuum out the bottom of the dryer himself. The technician replaced the fuse. Since he left, the top panel of my dryer is now loose. Two stars granted bc dryer is now working. I’m guessing the overall cost would have been less had the original technician been correct and simply replaced the fuse when he came for the first $109 visit.Hello Anne, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Parnell was wonderful, installing the part took minutes and we were washing clothes again without worrying about going to laundromat during COVID. He is efficient and courteous!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Walt is an amazing service technician. He wasn’t going to give up until the dishwasher was working perfectly.Walt is an amazing service technician. He wasn’t going to give up until the dishwasher was working perfectly.