Virginia Beach, VA repair reviews

This was my best SEARS experience to date. Exceptional and knowledgeable service people made this a pleasurable experience.

I used your services a few days ago so glad I did the tech. was so professional and nice.

I’m happy they came out and fix my fridge.

Pointless in having a “technician” show up. He walked in, asked what he was supposed to look at, looked at the model number and used his phone to try and figure out what was wrong with it and told us he “thought” it was the control panel and said it was better to just order the control panel on our own because it would take weeks and be overly expensive to go through the company…I was under the assumption he would have the tools and parts to actually repair the oven otherwise I would have ordered it myself and conducted the repair. Huge waste of $100 and I will not be using these services again.

I had a compressor replaced in my Kenmore elite and 2 days later it’s not keeping my food cold

Never showed up. Had been calling since February. Heard back in April. Again,, did show up. Spoke with SEVERAL people who were unable to understand English. STILL no service. Finally fixed it myself. Out of pocket expense to me. Operates should be able to speak the same language as the people they are talking with.

appointment kept as promised. part was ordered and sent to residence waiting for tech to repair.

this was our annual service check. Rita made a few suggestions which we will follow.

Trying to get an appointment took six tries and several hours. I was passed around. Young man who came to repair was courteous and professional. He analyzed bad compressor. He had one on truck and replaced. Problem is that refrig/freezer are not maintaining set/required temperatures--accordingly I can not put food that needs to be refrigerated r frozen in this appliance. This is LG made and was previously replaced--due to compressor issue. This model is defective. Needs repair or replacement. I have used Kenmore Appliances for over 50 years (Whirlpool days) and had infrequent issues--certainly nothing that couldn't be repaired. I need help now and assume I will be placed on hold/waiting list to get someone out here again. Communication, not by technician, but in getting help is unsat!

The technician Anthony/Tony was the best. He was super kind and super knowledgeable. He let me watch as he diagnosed my machine so that I could understand what was going on. I really appreciated that.