Richmond, VA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.2 out of 5 stars

1–10 of 50 Reviews
  1. Very poor service.

    Overall rating

    see details
    I could not be more disappointed with the service. I now have a pronounced smell of leaking gas coming from my stove which the repair man did not fix. I never had a smell of leaking gas before and I have tried to explain this in a chat but got no response fro Sears. I have been billed and paid more than $500 for nothing but a gas leak and I am very angry. Getting no response about a serious problem from your company is unconscionable.
    RICHMOND, VA
    February 04, 2023
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Dear Katherine, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS OFFLINE on February 04, 2023
  2. Great Service

    Overall rating

    see details
    The service I received was excellent, I have no complaints. The problem was diagnosed quickly and repaired.
    RICHMOND, VA
    January 22, 2023
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Dear Catherine, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    MSO Offline on January 24, 2023
  3. This repair took too long to complete -- 6+ weeks

    Overall rating

    see details
    I first called for a year maiontenance checkand made appointment on 11/08/2022 for 11/15/2022. Tech had to come back multiple times to finally repair washer. It was finally repaired on 12/30/2022.
    RICHMOND, VA
    January 08, 2023
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Dear Geoa, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at {{HomeServiceReviews@transformco.com}} with your name, address, and phone number associated with your account. Thank you.
    MSO OFFLINE on January 12, 2023
  4. Problems with heater after tech left!

    Overall rating

    see details
    Whenever the water heater starts up, we get a distinct smell of gas. We will need someone to come out an correct this problem as soon as possible.
    RICHMOND, VA
    October 01, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you
    Sears Home Services on October 07, 2022
  5. 58 days to repair a refrigerator is like having no warranty at all

    Overall rating

    see details
    worst experience ever. Frig is only partiallyy repaired
    RICHMOND, VA
    September 20, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{HomeServiceReviews@transformco.com}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Services on September 23, 2022
  6. Service sucks!!!

    Overall rating

    see details
    Aug. 1st - Your technician came out and did nothing ---Even left my home without consulting with me - $160 spent with warranty company Aug. 2nd - another Sear tech came out- I guess did what he could to get house cool.  Spent $437 Aug. 8th - House is hot again!!!  No a/c
    RICHMOND, VA
    August 08, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Dear Vivian, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at Homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
    Sears Home Services on September 14, 2022
  7. Great service and very polite.

    Overall rating

    see details
    Every year we have our washer and dryer's preventive maintenance check. This month when we had our yearly service the nicest and most polite technicians came and did our checkup. Thank you.
    RICHMOND, VA
    July 14, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Services on July 14, 2022
  8. Great service, timely, & very professional

    Overall rating

    see details
    Excellent service
    RICHMOND, VA
    June 05, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home service on June 08, 2022
  9. Amazing servicr

    Overall rating

    see details
    They new the product and found the issue and ordered parts and installed in a timely manner
    RICHMOND, VA
    April 06, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Services on April 06, 2022
  10. Great service

    Overall rating

    see details
    honest and informative suggestions on what needed to be done
    RICHMOND, VA
    April 04, 2022
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears PartsDirect for your part needs!
    Sears Home Services on April 04, 2022