Richmond, VA repair reviews

Very satisfied with the service received.

Told we had an electrical issue and it was the appliance not the electrical outlet. Paid for site vissit and then someone else who correctly diagnosed to replace the defective part.

Technicians were pleasant, competent and totally professional. However, management preferred to install parts valued at more than $1,000 rather than replace the washer. This left the washer inoperable for more than 30 days, and added the costs and inconvenience of a rental machine and multiple visits by two technicians. No wonder Sears is bankrupt! Bad marks on Communications go to the service agreement people I spoke with on the phone. They had no flexibility, could not be persuaded to apply common sense, and could only quote their rules. Totally unsatisfactory.

The technician evaluated my problem and attempted to electronically submit my check in payment of the $99.00 service call. He tried several times to process the check and advised me it failed to process. So, I paid with a credit card. Now I find that the check did clear and a credit card payment of $99.00 was also debited to my credit card.

Used them this week.

Over the past two years you have sent numerous service people to fix my ice maker and refrigerator door. It appears so far that this time it was actually fixed. They even had to go get a part to complete the job because the last person ordered the wrong one, but stayed to complete the repair rather than rescheduling.

Although it took almost a week to get someone to come when our AC went out in 100+ temps, the service tech did a great job. It took about 20 minutes and he was done. House is cool again. thanks.

the dishwasher is working properly

Thanks for coming so quickly.

I wish you could bill businesses instead of COD.