Alexandria, VA repair reviews

Sears repair always better expertise and success compared to all other appliance repair competitors, and I've seen a lot of them hired by my home warranty firm.

We are pleased with the technician that came to our house.

We called the first time for a technician about 2 years ago; the technician was to come back and never did (3 out of five burners did not work on the stove), my father's name is on the warranty but needed help with his English so it wasn't until recently I helped them out calling again. A technician came in said the stove could not be repaired but never send for us to get a new one , another technician contacted us came saw the stove and ordered parts , he didn't come to the follow up appt to install the parts. Instead ANOTHER technician came un announced . When he came I said "let me get the parts" to which he replied "we don't need them I'm just here to diagnose". He made a phone call while he was LOOKING at the stove in a different language so I didn't understand what he said but within 5 min he said , it's not repairable giving the Same diagnosis the the technician gave before the parts were ordered! He picked up the boxes for the pieces and said someone would contact us within a week for a new stove. We have not yet heard anyone. We expressed to every technician how we felt it was dangerous for those burners not to be working and we also told them what the technician before them had said , and it seems they just wanted to charge for there visit because not one had yet helped us!

He came to the house and was able to ascertain the problem with my refrigerator. Now waiting on parts so it can be completed.

Technician was very helpful.

Great service and everything went off without a hitch.

Glad they were able to fix my Microwave

Nothing really to say about the technician. Estimated repair is more than I paid for the refrigerator. Can’t afford it and can’t afford o purchase the home warranty to help with repair costs. Disappointing

The technician showed up after the time of the scheduled appointment only to tell that the part I needed replaced was not covered under the warranty.

Have been trying to get washing machine fixed since 20 October. Despite this technician telling Sears it was not fixed, it still took me over 4 hours on the phone with Sears to get a second technician scheduled to arrive in December. The second technician arrived and said it can NOT be fixed. He stated SEARS will contact me to get a replacement...I will believe that when it happens. Despite the full warranty, it has now been 55 plus days since SEARS was informed my washing machine was not working.