Victoria, TX repair reviews

i have sears service since 1972

He was very friendly, explained what he was doing, and answered any questions that was asked!

Haven't used it yet

Good service

The serviceman was courteous and straightforward. He explained how the product worked internally and didn’t try to sell and put in a bunch of parts that it didn’t need. We worked out a solution to the problem for now. Thank you sir.

Did not fix the refrigerator and did not show up for appt today

A service person came to my house to fix the right front tire of my riding lawn mower which had fallen off and two days later the tire fell off again. My Sears Craftsman mower has had to be repaired 5 times this year alone with a 6th time scheduled for Monday and yet Sears refuses to address this as a “lemon law” issue. What happened to the Sears I grew up with- never again.

Excellent service. However the call center that set up the ticket... not great AT ALL. I requested that my washer be looked at as well because I believed to be having a leak and since my dryer was broken it makes sense to have them both looked at. THE SERVICE LADY READ SOMETHING QUICK and then said let’s take care of the dryer ticket scheduled and that was it. Never made a ticket for my washer. Luckily this technician didn’t mind looking at it apologized and said if there was an issue I could call to schedule. But HOW ANNOYING IS THAT. TO HAVE TO CALL BACK AND SCHEDULE WHEN I CLEARLY ASKED TO HAVE IT DONE. All in all the service was great. The call center rep was aweful.

We’re very pleased with Sears service and our service person, Eric, always does a great job for us!

Eric has serviced our appliances for some time and is always a great and professional person to have.