15850 Southwest Freeway Ste 300 Reviews
Showing most recent reviews from verified customers of Sears Home Services
The Best
Emanuel was was great! Found the problem right away and ordered the part. Cheerful, neat and tidy. I will recommend him anytime.
James N, Sugar Land, TX
Good Service
Appears to have been able to fix our issue. Will know more after we use the product after repair.
Tim H, Sugar Land, TX
Excellent service
Great time spent with me though we couldn't replicate the issue encountered multiple times with sound and vibration he shared how I can monitor and what may be the cause based on videos I had taken of the problem and shared.
Christopher S, Sugar Land, TX
Job Was Not Completed
The technician was courteous at first. When he was in the process of fixing our fridge he somehow shattered the beautiful glass dome of our chandelier. It's irreplaceable and I was in shock. I didn't know he cut himself as I was in shock and he got angry that I didn't seem concerned about him. He kept saying that he needed to fix himself first and was very rude when I offered to help patch up his hand. I understand he might have been in shock as well, but the experience was awful. Our fridge was never fixed and I'm devastated that our beautiful chandeliers are now ruined.
Christine D, Sugar Land, TX
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 05, 2023
