Mesquite, TX repair reviews

Will not use Sears Maintenance in future.

When I placed the service order, I indicated a twofold issue. When I asked the technician about the second problem he indicated it would need a mother board (without actually looking at the issue. In addition, the technician could not communicate very well. Difficult to understand.

We used one week ago and he was good.

Great customer service.

The first technician that came out did not bother to inspect the appliance and gave an estimate for a part replacement. The second technician inspected the appliance and determined it was most likely a service line that he was not qualified to replace. Glad I did not accept the first technician's estimate!

I grew up with the Image of Sears reliability and dependability, I always bought appliances and tools from Sears in the past with confidence. I have a mechanics toolbox full of Sears tools. Following my wedding in May 2016, I purchased PVM9179SF1SS Microwave convection oven and added the Master Service Agreement with an extended warranty. After previous failures of thermostat and door switches, each requiring multiple visits over several weeks, the plastic tabs holding the control panel assembly have failed due to heat stress and repeated removal. The panel is loose and hanging by a single screw. The latest repair technician was an overflow contractor not a Sears employee. He indicated that the "home office" deemed the problem as cosmetic damage and cosmetic damage was NOT covered after year 3. What the point of a warranty extension if it does not extend the warranty? I was told to call and order a new control panel assembly from Sears Parts. Sears sent the wrong part for a standard microwave twice and finally said the correct part is no longer available? My appliance does not even make it out of warranty and parts are not available????? Unacceptable. You have managed to shatter a lifetime of brand confidence over a $150 part and parsing the fine print of the MSA. If this is how you let this stand, Fool me once... I will not give SEARS another chance. Let me be clear the contractor did an acceptable job.... my problem and this ranking is for the Sears organization.

This was Warranty. After he left we realized the washer was quite now! It has not been quite since the last repair man was here ‘

I will ask for him again

We had 5 appointments, 2 got cancelled by Sears. Tech replaced 4 parts and the ice maker still doesn't work

He fixed everything on 9/20.