Lewisville, TX repair reviews

This was our 2nd call, 1st for actual service. We are happy now!!!

technition had never seen the item to be repaired before. Sears could not find a record of my service agreements in the past. Technition did not put our machine back in usable order while we are awaiting parts

Our freezer was not reaching the desired temperature to keep the food frozen. The tech was very thorough and professional.

The tech was thorough and found the source of the leak. Great job.

I was scheduled for a basic dryer cleaning and maintenance service, where my dryer had been functioning without any issues. The technician arrived and performed the service, though he was unclear what was to be done. When he concluded his work, I paid for the cost of the maintanance service. Two days later, I tried to use the dryer and it would not work. I do not know what the technician did to cause the issue, but I am being told that I will need another service call and will possibly be charged a $99 diagnostic fee. In short - the dryer was fine, the technician caused and issue, and now I will pay to have the issue fixed.

Two different repair companies showed up. One scheduled and one not scheduled. Amy fridge was repaired by the second repairman.

After 3days of waiting around and no call or service, we finally got our service call done. Repair man was super and apologized for the company.

Sears sent sub contractor - Lone star services - and they troubleshot the issue and said they would have part within 48 hours...its been two weeks and no part, no call, no followup...

What ever your technician did made the problem worse now than before. Woke up to everything and I mean even the bbq sauce frozen inside the fridge. And worse still is that I can’t get anyone from Sears out to look at it until aug 30????? If I could put zero stars down I would.

I missed my dishwasher. Glad it's operational again.