Houston, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

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  1. Sears service department has really deteriorated

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    I purchased a Kenmore Elite Refrigerator Dec 2014. It worked great until June, when I received a dH code. The ice and water dispenser stopped working and there was ice build-up inside the refrigerator. I'm awaiting my 3rd service call for July 30, 2015, hoping that the problem will be repaired.
    HOUSTON, TX
    July 21, 2015
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    July 15, 2015
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    July 05, 2015
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    June 23, 2015
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  5. Tech was disturbing!

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    That tech will never be allowed in my house again.
    HOUSTON, TX
    June 23, 2015
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    Richard, this is upsetting to hear. Our technicians should act in a professional and courteous manner. If you are in need of further assistance, please reply to the Sears Service email. Thank you.
    Member Services on August 14, 2015
  6. Technician was great!

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    The technician was very helpful and gave me the information I needed to decide to proceed with the repair. I was distressed to discover that I needed a new ice maker only ten months after it was replaced under a service contract. I learned that rebuilt parts are generally used in repairs made under service contracts, which explained why it did not last as expected. It was interesting to note that this technician, answering a non-service contract call, had only new parts available. Had I wanted to get a refurbished part at a lower price, another service call would have been required. No way would I have selected the refurbished part, but this whole sequence of events did not leave me with a warm, fuzzy feeling about the way Sears does business. If they are going to use refurbished parts that do not last, the customer should at least be told that and offered the option to upgrade to a new part for the difference in price.
    HOUSTON, TX
    June 10, 2015
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  7. very good service man

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    took longer that what i expected to get an appointment but the service man was good
    HOUSTON, TX
    May 06, 2015
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