Houston, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

Sort by:
371–372 of 372 Reviews
  1. Technician was great!

    Overall rating

    see details
    The technician was very helpful and gave me the information I needed to decide to proceed with the repair. I was distressed to discover that I needed a new ice maker only ten months after it was replaced under a service contract. I learned that rebuilt parts are generally used in repairs made under service contracts, which explained why it did not last as expected. It was interesting to note that this technician, answering a non-service contract call, had only new parts available. Had I wanted to get a refurbished part at a lower price, another service call would have been required. No way would I have selected the refurbished part, but this whole sequence of events did not leave me with a warm, fuzzy feeling about the way Sears does business. If they are going to use refurbished parts that do not last, the customer should at least be told that and offered the option to upgrade to a new part for the difference in price.
    HOUSTON, TX
    June 10, 2015
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  2. very good service man

    Overall rating

    see details
    took longer that what i expected to get an appointment but the service man was good
    HOUSTON, TX
    May 06, 2015
    Was this review helpful to you? Yes · 1 | No · 1
    Report abuse