Houston, TX repair reviews

I purchased a Kenmore Elite Refrigerator Dec 2014. It worked great until June, when I received a dH code. The ice and water dispenser stopped working and there was ice build-up inside the refrigerator. I'm awaiting my 3rd service call for July 30, 2015, hoping that the problem will be repaired.

That tech will never be allowed in my house again.

The technician was very helpful and gave me the information I needed to decide to proceed with the repair. I was distressed to discover that I needed a new ice maker only ten months after it was replaced under a service contract. I learned that rebuilt parts are generally used in repairs made under service contracts, which explained why it did not last as expected. It was interesting to note that this technician, answering a non-service contract call, had only new parts available. Had I wanted to get a refurbished part at a lower price, another service call would have been required. No way would I have selected the refurbished part, but this whole sequence of events did not leave me with a warm, fuzzy feeling about the way Sears does business. If they are going to use refurbished parts that do not last, the customer should at least be told that and offered the option to upgrade to a new part for the difference in price.

took longer that what i expected to get an appointment but the service man was good