Friendswood, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

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241–250 of 251 Reviews
  1. GREAT, FAST SERVICE!!

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    I always call Sears Home Services for my appliance repair needs!
    HOUSTON, TX
    September 15, 2015
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    September 02, 2015
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    Thank you for your feedback, Edward. Please call us at 800-424-2047 if the washer is acting up after the service has been completed,
    Member Services on September 22, 2015
    Thank you for your feedback, Edward. Please call us at 800-424-2047 if the washer is acting up after the service has been completed,
    Member Services on September 22, 2015
  3. Terrible Communication and Execution

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    First, it should not take 3 weeks to get service to begin with. Second, a four hour window is fine, if you can complete the work in that same 4 hour block. I'd rather have a 2 hour block and know it may run long if necessary. Third, if you are scheduling 2 repairs on 2 of your 5 "Elite" appliances, they should be on the same day. Fourth, if after 3 weeks of waiting, a tech shows up and cant fix the issue, the reschedule should be on my terms and schedule preference should be given to that appointment. Additionally, the tech should diagnose the problem correctly, so the followup tech has the right parts and is to fix it properly. Fifth, if you have 1-3 weeks to prepare for a repair, you should have additional parts on the truck to combat any possible situation if the previous tech did not diagnose correctly
    PEARLAND, TX
    September 02, 2015
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    Thank you for taking the time to let us know about experience, Jeffery. We will forward it to the service unit so that they can take your feedback into consideration.
    Member Services on September 14, 2015
  4. Service could be alot better.

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    It took over a week to get service scheduled. The parts that were mailed to us were not the parts needed. The part had to be reordered & it is taking over a week for them to return with the correct part for the repair.
    ALVIN, TX
    August 25, 2015
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    August 25, 2015
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    July 29, 2015
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    July 22, 2015
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  8. Great Tech

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    They came by a bit late but he was very efficient.
    HOUSTON, TX
    July 21, 2015
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  9. Excellent and experienced tech.

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    Very capable and knowledgeable technician.lm satisfied with the service.
    Friendswood, TX, United States
    July 15, 2015
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  10. Second Time Around Was Great

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    The serviceman that came by the second time to fix the dryer was excellent. The rating is 5 stars for the 2nd serviceman, but it would have been a 1 star for the 1st serviceman that said nothing was wrong with the dryer. All the ratings that are given are all for the last serviceman that fix the problem that should have been taken care of before.
    FRIENDSWOOD, TX
    June 17, 2015
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