Friendswood, TX repair reviews

She did a very good job.

On time checked my washer out. It was just for my warranty update it was easy Peezy and he did a great job.

The technician was super nice took care of my service. Gave me some tips on how to Help my dryer last even longer.

Did great job

A tech came out Sept 26th to look at the refrigerator. He said I needed a condenser fan. $544.16 to fix it. But, he said If I purchased the Home Warranty ($49.99/month or $600/yr) I could get 50% off the total, which would be $278.00. So, I did it. I purchase the warranty. The tech ordered the part and the second tech (who seemed to be really knowledgable) come out on Oct 6th and said the compressor was the problem, not the condenser fan. So, the first tech misdiagnosed the problem. He also told me that I would have to wait until Oct 26th to order the correct part, because I have to wait 30 days for the Home Warranty to kick in. That did not make any sense, because I was not trying to claim anything on the warranty. I was just trying to get 50% off the repair. Now, I’m three weeks without a working refrigerator and I don’t see a solution anytime soon. I have spent a total of three and a half hours on the phone getting jerked in a circle where no one can help me. They can’t transfer me to a supervisor because everyone is working from home. You can’t tell me all supervisors are “not working”. I have been transferred from the Home Warranty department to the “Paid Call” department and everyone says I need to talk to the other department. When I get transferred I hear “Your approximate wait time is 72 minutes”. I have no idea how to get in touch with a supervisor or anyone person that can help me resolve my issue. I think I’m done with Sears.

Issue was not resolved despite waiting for parts. I still can't use my dishwasher.

Very happy

Serviceman called to let us know what time he would be there. Worked quickly to fix our ice maker and communicated with us about the problem throughout.

We have always purchased Sears appliances because of the quality and service after teh sale. The technician was prompt, professional and skilled. We highly recommend Sears Home Service.

Service was good and professional but he left trash in compresser area and make loud running. Later we paid another service person to look at it and he immediately fixed the problem.