Fort Worth, TX repair reviews

All Reviews are from verified customers of Sears Home Services.
4.2 out of 5 stars

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461–466 of 466 Reviews
  1. Disappointed

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    I had 2 service calls on the same day , 1 for the refrigerator and the other for my gas dryer. Both out of warranty , I had the refrigerator issue fixed. The dryer tech came out , diagnosed the issue as a possible clogged dryer duct, said he can't fix that, understandable, and was ready to leave with that. Then when I asked him about this light that appears under the dryer , he said let me listen and found that the gas did not come on , and then began to look up for the parts on his computer, after he quotes me a charge of over $400 , I decided not to invest that in the repair. So I was charged the flat labor rate of $134, and the tech never took apart the dryer ... What happened to the $29 I was quoted when I booked the appt ? To say the least , customer relations team was of no help in reducing the cost, based on what the tech Input in their system . And then I'm told there's no one else to talk to ? This is very bad customer service. Now I have to write to the corporate office to further dispute.
    FORT WORTH, TX
    July 15, 2015
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  2. Great Service

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    Very glad I purchased the extended warranty that covered a house call. Only have had to use it once but so worth it.
    FORT WORTH, TX
    July 11, 2015
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    June 23, 2015
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  4. good service

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    I called the 800 number to schedule an appointment. I got a different time on my confirmation notice.
    FORT WORTH, TX
    June 17, 2015
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    June 16, 2015
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  6. Excellent Service

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    The repairman had been at our home before some time ago. He did a great job.
    FORT WORTH, TX
    June 10, 2015
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