1514 S Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Serviced refrigerator and dishwasher.
He is fast, efficient and courteous. Very helpful and considerate. Certainly deserves the 5 stars I gave him.
Gloria B, Boerne, TX
Review of Nicholas
Our service tech, Nicholas, was extremely courteous, attentive, polite, and very informative. Lots of great advocacy so that we could better maintain our equipment and what to watch for in the future. Exceptional Service!
Carrie H, Boerne, TX
Excellent service
Vincent was friendly, efficient, professional and answered all questions thoroughly. Very pleased with his service!
Judy N, Boerne, TX
Dryer repair
The technician let me know when he was coming. He was prompt and courteous . Identified the problem quickly. Fixed it quickly too! Will use again.
Tracy S, Boerne, TX
Kenmore washing machine
He was early, and got the work done. Familiar with the washer.
Elton L, Boerne, TX
Technician - Great; Sears (A&E Factory Service) HORRIBLE
The service provided by A&E Factory Service (AKA Sears Home Services) Was absolutely horrific. I would never do business with them again. It took over seven weeks to get a quote. The quote was too high and my Home Warranty company refused to do the work. There is ABSOLUTELY NO PHONE NUMBER where you can talk to a person for ANY reason. You can't actually talk with a person. Always an automated system that just tells you: A) You have a service appointment (Cancel or reschedule are your options) or B) We are waiting for parts. Over a 7 week period I was never able to talk with a person. STAY AWAY I was forced to do business with then by my Home Warranty company. It took them over a month to find parts for a run of the mill GE dishwasher. I found parts in one day.
Robert I, Boerne, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 27, 2023
