Goodlettsville, TN repair reviews

All Reviews are from verified customers of Sears Home Services.
4.2 out of 5 stars

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361–370 of 388 Reviews
  1. Refrigerator repair/maintenance? Not hardly!

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    It was impossible to get your service department to schedule an appointment for repair without jumping through a million hopps! Fortunately the problem I was having with my refrigerator appeared to have resolved itself so I didn't need a repair man. I made an appointment for routine maintenance check. My appointment was supposed to be between 8 am & 12 pm. No one had arrived by 2:30; nor did they give us the courtesy of calling to say they were running late. I called to check on the arrival time. Your customer service person asked me the same question several times before saying what I had already told her, "Your technician is late". When the technician arrived, he said he had asked "Them" to call and let us know he was running late, but no one ever did. The service man was there for about 10 minutes. He looked at the compressor and said everything looks fine. That was the extent of our maintenance check. I thought there would be more to it than that considering the amount we paid for the maintenance agreement. We told the technician that the lightbulb in the freezer have gone out and we weren't sure what type of bulb or size it took. He told us what size bulb it took, but we thought he would at least leave us one. We are not impressed with any part of your maintenance team
    LA VERGNE, TN
    October 14, 2015
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    Thanks for the feedback, Allan and Laura. It is unfortunate that the technician was late. We will let the service unit know about this so that they can investigate. Also, please keep in mind that Protection Agreements do not cover light bulbs, filters etc just like car warranties do not cover oil changes.
    Member Services on October 19, 2015
  2. Good Service

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    Good job! I feel like I received the value of my maintenance agreement. I appreciate the good service.
    GALLATIN, TN
    October 11, 2015
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    October 11, 2015
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    October 08, 2015
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  5. maintenance service check on LG washer

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    the service tech was very nice, knowledgeable & courteous
    ANTIOCH, TN
    October 03, 2015
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  6. To many trips to fix our freezer

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    Biggest problem is when Sears canceled our appointment because they used to the wrong phone number to communicate with us
    NASHVILLE, TN
    October 01, 2015
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    September 25, 2015
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    September 22, 2015
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  9. Excellent service

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    I called Sears service at 9:30 am. The technician was at my door at 9:30.
    BRENTWOOD, TN
    August 18, 2015
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  10. Somewhat happy

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    The tech was right on time and knew his business. I was very pleased with Fabian. Too bad the repair parts weren't of the same caliber. My ice maker stopped working within fours hours after he left. Several days later it started again. I'm not real pleased with the quality of your ice maker. And also dissatisfied with the customer service.
    HENDERSONVLLE, TN
    August 18, 2015
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