Chattanooga, TN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 217 Reviews
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Service man came . Ordered the part he said would be in the next week. Still no part here at the end of July.We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times can be delayed. If you are needing further assistance, contact us at 800-366-7278 if you have not received your part or visit www.searspartsdirect.com/order to view the status of your order.
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The technician estimated an hour and a half for the repair. Four and a half hours later, he said the work was done but it was not. Trash was left in my drive way and under the refrigerator. Parts were left behind the refrigerator. Black soot was all over the countertops and floor. I have tried to register a complaint but not sure it reached anyone in management.Dear Judith, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Efficient, and courteous technician.Thank you so much for your 4-star rating! We are happy to see that you had a great experience. Thank you for your business
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The technician took great pride in his workDear Randy, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Came late did nothing but charge me for vist"We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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The guy was friendly but not willing to discard the compressor, help with changing the air filter or adjust the door to open wider. I know he was to fix the refrigerator not cooling but those were things he should have done. My day wife service was changed and no reason given then I had to wait all day for him to show up. There was soot all over my kitchen after it was fixed"We are sorry to hear that you did not have a positive experience with Sears Parts Direct. If you would like us to look into your situation further for you, please write back to us HomeServiceReviews@ transformco.com."
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The part was supposedly ordered and the repair scheduled but I never received the part and the scheduled repair date came and went with no contact from Sears whatsoever.Dear Sherri, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Happy with the workDear Sandy, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Tried calling back representative hung upDear Sherrill, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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He was here about 2 weeks ago and verified problem. Troubleshooting control board and keyboard to prove location of problem.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.