Spartanburg, SC repair reviews

Good service

Never showed up.

Repair not successful!! Called for further assistance and was given an appointment two weeks later for a problem with my freezer. Looks like the neighborhood gets free frozen food. Not a happy camper!!!

The repair man was very thorough and prompt.

The water line in my refrigerator has frozen up in the past, and it has been thawed out two or three times. This time, the repair man tried forcing steam into the line and when that didn’t work, he said it couldn’t be repaired. I told him that previous repair people had poured boiling water down the line and then used a wire to break up the ice. He said he had never done that and didn’t have any such wire. He said my only option is to buy a new refrigerator.

I called Sears and advised the refrigerator was not repaired properly when they were here 2 days ago. They advised that it would be approximately 3 more weeks (late April) before they could have someone to come back out and diagnose the problem again. The Sears Repairman advised that the compressors in Sears Elite refrigerators are made by LG and they usually only last 3 or 3/12 years at best and thus don’t expect the new compressor he installed to last longer than that. I advised Sears that waiting 70 days for our refrigerator to be repaired under warranty is not reasonable and we expected them to replace the refrigerator. They refused to do anything until their repairman comes and diagnoses it again in 3 weeks. Our legal counsel assisted us in filing a complaint with the Better Business Bureau yesterday (05APR19) and they have responded today that they have already contacted Sears in writing. We have also formally notified Sears in writing that we are very dissatisfied in the refrigerator, their service to repair same, and their lack of concern that we need a refrigerator immediately to keep my wife’s medications in. We plan to exert all efforts to influence Sears to replace this refrigerator as soon as possible. Any assistance you may provide in remedying this issue is would be greatly appreciated.

The service tech was great. Friendly, knowledgeable and patient. He took the time to explain things. Even answered a few questions we had about our washing machine

They came out for an annual maintenance and changed out the rubber seal on my refrigerator

Things went well. The person was on time and very polite.

The guys got here first thing. Called about 20 minutes before arriving. Had the parts we needed and got the repair made in about 20 minutes. Works great now.