Norman, OK repair reviews

Pleased with overall service

we spent 15 hours on the phone on hold or being disconnected over a month and a half. part back order over 3 weeks and if i had not called don't know how long it would have been. the servive was after time given but was contacted about the.

I will never use Sears for another brand purchase in the future. Worst appliance purchase and service to date.

Ice maker is not working on our refrigerator. Resulting in water running in our unit. Had to shut water off. Called in issue using our warranty. A service technician was schedule but never called us or showed up at our house. Called warranty department back and the representative said that a new ice tray was ordered and our ticket was closed. Claimed that the service technician spoke with the home owner (me) and that I agreed a new ice tray would fix the issue and that I would install it our self. This is completely untrue. I never spoke with anyone. The customer service rep continued to argue with me saying that the ticket was closed and that nothing could be done. Finally escalated the issue and spoke with some one else to reschedule the appointment. The lack of communication and claims of communicating are concerning. Some one is not being truthful about what happened. To further complicate the issue, this is the third time we’ve had issues with our ice maker. Really disappointed that we can’t seem to get it right. Will think twice before buying any appliances from sears in the future.

Excellent service and knowledge.

On time, friendly and professional.

did an outstanding job

First time..great service

I am not happy at all. You orders a part and it came in. I called your terrible call center and spoke to someone who could barely speak English. She said there was another part on backorder and someone would call me when the part came in. I have heard from no one I need my dryer fixed Wishe I could put 0 stars

We had A technician come out and visually look at our wall oven and tell us what parts needed to be ordered. He had us pre-pay for parts and installation labor. The following week, after the parts arrived, a different technician came out and was surprised no diognostic was run. As it turned out, we didn’t need either of the two parts we pre-paid for and the technician took them after he fixed our oven saying I’ll turn these in and get you a refund. After not hearing anything for a week, we attempted to contact the home services and the real problems started. The billing number is disconnected, customer services leaves a message to call during normal hours even though that’s when I do. I call scheduling in an attempt for help since it is the only number that answers. My wife finally gets a callback and the person on the other end is requesting copies of paper receipts (which of course don’t exist) but we forwarded the electronic receipt which was emailed. My wife told me later she got the feeling from the person calling her as the sears rep that there is a problem with billing... WOW a problem with your own internal departments