Yorktown Heights, NY repair reviews

The service man who came was Excellent

This is the 2nd Kenmore electric hot water heater that had to be replaced, all in less than 5 years. We called for service and the first appointment available was 8 days out. Mind you we had gallons of water in our basement floor. They stated if they have something open up earlier, we will reach out to you. In 3 different conversations I advised them there was a huge leak and definitely needed the tank replaced. I advised and requested they send the technician WITH a new tank. They guaranteed nothing. The previous replacement the technician brought with him the new tank. So 2 days go by and no word from Sears. We called to see if we could get earlier date and the appointment and we were given one for the next day. But my point is WE had to call to get the date moved up. Once the technician arrived it looked like he was not a technician but a manager of some sort. Crisp clean shirt with pressed trousers, rather obvious he does none of the work. To make a long story short he arrived without the tank, verified the tank was damaged and leaking and said we have to wait 24 hours for the determination from Sears and what we could do next. We called Sears to see what were our options. They advised they would send an email with how much we could spend. No email, waited 24 hours until we had to call again. Finally, received the breakdown and we now have to go out and purchase, pick or have delivered another tank, add another warranty and of course the going rate to install they fall short by about $400. Needless to say this has been a terrible experience even though you attempted to be proactive prior to the "technician" came out.

5 days after the technician left the washer stopped working.

We have been dealing with an inoperable machine for over a month. When it finally is supposed to be repaired the fools did not even turn the water back on. After climbing over to turn water on and do a wash, nothing but error codes which means they didn’t even test the repair. Again Horrible and customer service didn’t care nor did the supervisor we asked for, waited for and spoke to

Technician wrote up repair order wrong. And then caused issues for other appliance to be serviced.

Didn't do dryer did washing machine

Frank was courteous, pleasant and knowledgeable.

second time is a charm

Technician told us we had an electrical problem. We contacted an electrician who told us we did not have an electrical problem. We paid for both service calls & had to buy a new dryer. We were told by the technician that it was probably the circuit board which was no longer available if after the electrician fixed the electrical problem (which there was none) the dryer still did not work. Hopefully that at least was correct information.

Repair person also repaired my washer. The repair was excellent. However I was very upset that my 20% coupon was not honored and that my gift certificate was said to be inapplicable. This is deceptive advertising. There is nothing on either the coupon or the gift certificate that says it can't be used for repairs.