Saratoga Springs, NY repair reviews

All Reviews are from verified customers of Sears Home Services.
4.6 out of 5 stars

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91–97 of 97 Reviews
  1. Overall rating

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    November 13, 2015
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  2. unsolved problem

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    the serviceman was fine, but the problem with the refrigerator was not solved because no one can figure out why the refrigerator is rotting apart on the back side. I am waiting for someone to contact me as to what Sears is going to do about a 6yr. old $3,000. refrigerator that obviously has had this problem for quite some time and should be replaced free of charge
    SARATOGA SPG, NY
    October 29, 2015
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  3. Top Notch Service and Salesmanship!

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    Our repairman was very good and educated us to the fact that our service plan was for repairs only and our refrigerator simply needed to be cleaned to be back up and running. We ended up switching to the Master Plan which includes both cleaning and servicing and extended our coverage to four other major appliances. Obviously our repairman was also a good salesman.
    BALLSTON SPA, NY
    September 02, 2015
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    August 18, 2015
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  5. Repair servicem issues

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    Repair very nice your policy are not need some updating! July 11 th till July 22th. Very nice man came installed part. Worked one day. Called broke the next day different problem. Lost 1first full refrig of food! Call instantantly. Sad I would have to wait till 28th for man to come. Not acceptable. Kept calling finally got someone to come 28th no parts. Told will order and appt was August 6th. Not acceptable. Lost another amt of food. Not acceptable! Called local store (Sears). Manager. Authorized a new replacement. Thank goods. Why so long for refrig. Come on. They will not pay for second reimbursement for for. Why. Not my fault it took so long and broke again. You need to make refrigs priority. Vey disappointed in your policy service. Sears was great except to be compensated again
    GREENWICH, NY
    August 05, 2015
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  6. Overall rating

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    July 22, 2015
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  7. great service

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    Repair of refrigerator was quick and efficient. Service person gave me written instructions how to defrost the freezer without turning it off for hours. Very helpful.
    SARATOGA SPRINGS, NY
    July 08, 2015
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