Queensbury, NY repair reviews

Repair done quickly and I am satisfied

Over all a good job the dishwasher is working . The tech missed fixing the gasket on the sope dispenser. The gasket is out of place and hangs from the door of the dispenser. Does not seem to effect the overall operation of the dishwasher.

Terrific service for preventive maintenance.

On time, courteous and went out of their way to expedite parts so we could use our stove. Excellent service.

Technician was knowledgeable, friendly, and got the job done!

I think that the visit could have been avoided if the woman I talked to on the phone to make the appointment had more information on how the washer worked. But I am grateful that Brian came because he also balanced the washer which had never been done at installation or with two other visits from technicians. The machine runs so much quieter now. The "on-time arrival" is an interesting category. I would have liked to have known earlier in the day that I was the last call that Brian had for the day. He did call late in the afternoon to say he would arrive between 5 and 5:30. He did arrive when he said, but I could have been outside doing my garden work and being away from the land line phone had I known that. The Sears policy of not giving the customer an estimate of the time of arrival is most annoying. Yes, the technician does not know exactly when he/she will arrive, but waiting all day can be a wasted day for a busy customer. So the rating on Communication and on On-Time arrival have nothing to do with Brian. It has to do with Sears policies. He was a very pleasant and polite man.

Lots of notice, including when arriving, polite, knowledgeable and efficient

I couldn't ask for a better tech I hope if I need Sears service again I hope I get David

I've been using Sears as my preventative maintenance service for years and I've always been satisfied with their service.

I've been using Sears as my preventative maintenance service for years and I've always been satisfied with their service.