Lake Grove, NY repair reviews
All Reviews are from verified customers of Sears Home Services.21–30 of 50 Reviews
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Very pleased !We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I have a Master Protection Plan MPA10) on 10 of my appliances. It took 104 days to repair my dishwasher!!! That is beyond ridiculous!!! I was repeatedly told to "be patient", due to COVID. I was patient, but now I want EARS to honor the terms of the Agreement. if the appliance cannot be repaired in 100-days, it will be replaced.Diane,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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the worst service ever still not working cant get customer service to come back to fix dryerDear Jack, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Worked for a few days and now it stop workingDear Anthony, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Happy with resultsThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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To this day going on 4 months for a service for my front load washer never received it. They pushed the blame on parts, then covid, then subcontractor. I went and bought a new washer I will never , let me emphasize never do any type of business with this company. Very sad , sears use to be a name that had pride with there products and services. Those days are gone. P.S..It received one star because it would not process a zero star.Dear Jon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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We haven’t had an appliance repair in quite a while, but our icemaker needed to be fixed urgently. We were very happy with the service we received. Though it’s never fun to pay for a service call, we felt we received a fair price and were impressed with the quality and competency of the technician.Dear Peter, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Initial repair done but unable to use due tocraked hose. No follow up.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.please contact Repair solutions at 888-372-9318 / 800-665-2127 as this is the team who deals with these issues and Hours of operation: 8:00am to 7:00pm EST.
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Very happy with the service repairman Jerry provided. He was all of the above. I will definitely request Jerry for future repairs and will be terribly disappointed if not granted. He did not rush the rush the job and pin pointed the problem.Hi Genie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The tech came to my house and had tge issue solved in about 15 minutes. He also showed me a couple of things about my refrigerator that was not in the manual and I did not know!Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.