Brooklyn, NY repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

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  1. Refrigerator still not working properly.

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    Going on three months and my refrigerator still not fixed . Every two weeks a tech would come out and up until this day my fridge is not as cold as it should be . Poor customer service. Every tech says and does something different.
    JERSEY CITY, NJ
    October 05, 2019
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  2. Poor service

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    Had to wait for over a month for the part. Repair rep did not know what he was doing. Had to have someone talk him through the repair on the phone. Did not clean up after himself. The dryer still does not work.
    SECAUCUS, NJ
    October 01, 2019
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  3. Never saw worker, my son said he heard a vacuum cleaner and that’s it.

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    I thought he was suppose to clean the holes either from inside or outside? So
    NEWARK, NJ
    September 26, 2019
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  4. good service

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    very polite
    NORTH BERGEN, NJ
    September 17, 2019
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  5. Disgraceful

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    Thedamaged my house & flooded my ceiling & floors
    NEWARK, NJ
    August 31, 2019
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  6. Glibert is a good repair man

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    haven't tried my washer/dryer combo yet!!
    HOBOKEN, NJ
    August 30, 2019
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  7. Getting fridge repaired was a horrible experience

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    Our refrigerator ice fan broke at the beginning of July. A diagnostician came July 5, created a record of required repairs, and ordered the necessary parts. We paid him almost $500. It took over 3 weeks for the parts to arrive. After that, it took until August 23 to get the fridge fixed. One technician called to say he wouldn't come unless we paid him $99. One said he had come at 8:15 am, but he never showed at my house--no idea where he really went, if he went anywhere. When the technician showed up on Aug 23, he said there was no record of the parts being ordered, and he couldn't understand how we had them at all. He called his boss, who said "I don't know what's going on. I wasn't trained for this." Fortunately, he actually agreed to fix the fridge, and accepted the remainder of the money owed. I will never buy a Sears appliance again!
    HOBOKEN, NJ
    August 28, 2019
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  8. Excellent

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    Very pleased with the professional service,I recommended Highly,Thanks
    GUTTENBERG, NJ
    August 23, 2019
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  9. The service did not solve the problem.

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    The person who came did not do anything to solve the problem.
    BROOKLYN, NY
    July 16, 2019
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  10. No show and Late service

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    No one showed up the two days we waited for “emergency “ service; and on the day of the scheduled service at 5:00 the repair man called to say he wasn’t coming. I went ballistic and he agreed to come. He arrived at 6:30. He did a good repair, but we waisted three days waiting.
    JERSEY CITY, NJ
    July 06, 2019
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