Brooklyn, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 296 Reviews
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They are the Tech is very professional
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I used them couple weeks ago and lm so happy
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Going on three months and my refrigerator still not fixed . Every two weeks a tech would come out and up until this day my fridge is not as cold as it should be . Poor customer service. Every tech says and does something different.Hi Radesh, we are sorry to hear that you have been having problems with your refrigerator for this long. We would like to look into this to see if we can offer any assistance. Our care team will be reaching out to you through email requesting more information. Thank you.
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Had to wait for over a month for the part. Repair rep did not know what he was doing. Had to have someone talk him through the repair on the phone. Did not clean up after himself. The dryer still does not work.
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I thought he was suppose to clean the holes either from inside or outside? So
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very polite
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Thedamaged my house & flooded my ceiling & floors
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haven't tried my washer/dryer combo yet!!
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Our refrigerator ice fan broke at the beginning of July. A diagnostician came July 5, created a record of required repairs, and ordered the necessary parts. We paid him almost $500. It took over 3 weeks for the parts to arrive. After that, it took until August 23 to get the fridge fixed. One technician called to say he wouldn't come unless we paid him $99. One said he had come at 8:15 am, but he never showed at my house--no idea where he really went, if he went anywhere. When the technician showed up on Aug 23, he said there was no record of the parts being ordered, and he couldn't understand how we had them at all. He called his boss, who said "I don't know what's going on. I wasn't trained for this." Fortunately, he actually agreed to fix the fridge, and accepted the remainder of the money owed. I will never buy a Sears appliance again!
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Very pleased with the professional service,I recommended Highly,Thanks